Luke McIntyre
Circleville,OH
Summary
Network Communication Systems Specialist and Soldier. Looking to get my start in Law Enforcement. Reliable, professional, motivated, and resilient. With experience in customer service, corporate production and asset protection/private investigations i know how to form relationships with the public and negotiate tough situations.
Overview
3
3
years of professional experience
Work History
Network Communications Systems Specialist
Ohio Army National Guard
11.2024 - Current
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshoot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Basic ARMY Combat Training
Private Security Officer
Garver Asset Protection and Investigations
08.2024 - 02.2025
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Enforced parking regulations to maintain orderliness within the designated area while guaranteeing vehicle safety.
- Reduced risk of theft with vigilant monitoring of high-value assets in secured locations.
- Assisted in emergency situations, coordinating evacuations and providing first aid when necessary.
- Improved response times to incidents by developing efficient patrol routes and schedules.
Product Handler
Kraton Polymers
03.2024 - 07.2024
- Contributed to a safe work environment by maintaining clean and organized workspaces, reducing potential hazards.
- Participated in continuous improvement initiatives aimed at refining product handling processes, resulting in increased efficiency levels.
- Mentored and trained new product handlers, ensuring a smooth onboarding process and fostering a team-oriented work atmosphere.
- Operated various material handling equipment such as pallet jacks and forklifts, ensuring proper usage for maximum safety standards compliance.
- Reduced product damage occurrences through careful handling and adherence to safety protocols.
- Demonstrated strong attention to detail when labeling packages accurately, preventing shipping errors that could lead to customer dissatisfaction.
Customer Service Representative
Buckley Brothers INC
10.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Psychology
Teays Valley High School
Ashville, OH05-2023
Skills
- Storage solutions
- Hardware troubleshooting
- Application support
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Task prioritization
- Self motivation
- Professionalism
- Adaptability
Timeline
Network Communications Systems Specialist
Ohio Army National Guard
11.2024 - Current
Private Security Officer
Garver Asset Protection and Investigations
08.2024 - 02.2025
Product Handler
Kraton Polymers
03.2024 - 07.2024
Customer Service Representative
Buckley Brothers INC
10.2022 - 03.2023
Psychology
Teays Valley High School
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