Christopher Carter
Systems Specialist
Ooltewah,TN
Summary
Dedicated professional known for strong analytical and problem-solving skills in IT environments. Experienced in supporting system enhancements and driving workflow efficiency through collaboration with diverse teams and continuous learning.
Overview
15
15
years of professional experience
Work History
Systems Specialist/SuperUser
DSV Logistics
Chattanooga, TN (Onsite)
10.2025 - Current
- Assisted in troubleshooting system issues to ensure operational continuity.
- Maintained accurate documentation of system configurations and updates.
- Supported implementation of new software tools to enhance workflow efficiency.
- Monitored system performance and reported anomalies to senior staff.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Developed process documentation for standard operating procedures related to systems management.
- Engaged in continuous learning to stay updated on emerging technologies relevant to logistics operations.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Conducted user training sessions to improve system utilization and user confidence.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
IT/Communications Specialist
State of Tennessee Dept. of Finance & Administration
Nashville, TN (Remote)
05.2024 - 10.2025
- Developed and maintained internal communication channels to enhance information flow across departments.
- Coordinated IT training sessions to improve staff proficiency in new technologies and software applications.
- Created user-friendly documentation for IT processes to streamline operational efficiency.
- Assisted in managing the department's social media presence to engage with stakeholders effectively.
- Supported the implementation of communication tools, ensuring seamless integration within existing systems.
- Collaborated with cross-functional teams to gather feedback and improve communication strategies.
- Responded promptly to inquiries, providing accurate information to enhance user experience and satisfaction.
- Championed best practices in IT communications management through regular knowledge sharing sessions with team members and stakeholders alike.
- Managed vendor relationships to ensure timely delivery of services while maintaining high quality standards and cost efficiencies.
- Monitored and analyzed communication metrics to inform future strategies and initiatives.
IT/Communications Specialist
State of Tennessee Dept of Finance & Administration
Nashville, TN (Remote)
09.2017 - 05.2024
- Optimized network infrastructure by conducting capacity planning exercises, ensuring adequate resources were available during peak periods while minimizing associated costs.
- Established effective relationships with key stakeholders, enabling efficient communication channels and fostering collaboration across the organization.
- Implemented robust monitoring solutions that provided real-time insights into system performance, enabling proactive troubleshooting of potential issues.
- Enhanced network efficiency by implementing cutting-edge communication technologies and optimizing system configurations.
- Resolved complex technical issues through meticulous analysis and problem-solving abilities, minimizing disruptions in business operations.
- Developed tailored IT communication strategies for various departments, resulting in streamlined information flow and increased productivity.
- Evaluated emerging trends in IT communications technology, providing strategic recommendations for adoption within the organization where applicable.
Information Resource Support Specialist II
State Of Tennessee Department Of Human Services
Chattanooga, TN (Onsite)
09.2011 - 09.2017
- Provided technical assistance to clients, ensuring efficient resolution of inquiries and issues.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Developed training materials to guide new staff in operational procedures and customer service protocols.
- Streamlined support processes, improving response times and overall service quality for clients.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Education
Bachelor of Science - Computer Information Systems
Chattanooga State Community College
Chattanooga, TNBachelor of Science - Management Information Systems
Tennessee Technological University
Cookeville, TN12-1992
High School Diploma -
East Ridge High School
East Ridge, TN05-1987
Skills
- Storage solutions
- Hardware troubleshooting
- Application support
- IT infrastructure
- Incident management
- Network protocols
- Data analytics
- Capacity planning
Affiliations
Sons of The American Revolution; Cleveland, TN Chapter
Languages
Spanish
Limited Working
English
Native or Bilingual
German
Limited Working
Interests
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Systems Specialist/SuperUser
DSV Logistics
10.2025 - Current
IT/Communications Specialist
State of Tennessee Dept. of Finance & Administration
05.2024 - 10.2025
IT/Communications Specialist
State of Tennessee Dept of Finance & Administration
09.2017 - 05.2024
Information Resource Support Specialist II
State Of Tennessee Department Of Human Services
09.2011 - 09.2017
Bachelor of Science - Computer Information Systems
Chattanooga State Community College
Bachelor of Science - Management Information Systems
Tennessee Technological University
High School Diploma -
East Ridge High School