Eugene Lewis
Apopka,FL
Summary
Dynamic Branch Manager at Bayonet Plumbing Cooling Heating with a proven track record in elevating customer satisfaction through exceptional service quality. Skilled in branch operations management and team supervision, I effectively coached staff to enhance performance, achieving significant improvements in service delivery and operational efficiency. Committed to fostering strong customer relationships.
Overview
12
12
years of professional experience
Work History
Branch Manager
Bayonet Plumbing Cooling Heating
02.2013 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Associate of Science - Private Investigation
City College
Cassleberry,Fl06-2010
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Excellent work ethic
- Team supervision
Timeline
Branch Manager
Bayonet Plumbing Cooling Heating
02.2013 - 03.2025
Associate of Science - Private Investigation
City College
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