Eugene Monroe
Grand Prairie
Summary
Dynamic customer service professional with extensive experience at IKEA, excelling in product knowledge and inventory management. Proven ability to resolve escalated issues and enhance customer satisfaction. Skilled in equipment operation and visual merchandising, consistently maintaining a clean and organized environment to drive sales and improve customer experiences.
Overview
19
19
years of professional experience
Work History
Service Team Member
Michaels Craft Store
Grand Prairie
09.2023 - 04.2025
- Assisted customers with finding the right product for their needs.
- Organized backroom stock area according to company guidelines.
- Operated equipment such as scanners, scales, computers correctly.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Customer Service
IKEA
Grand Prairie
12.2017 - 02.2022
- Provided excellent customer service to patrons.
- Provided customer service to guests during events.
- Provided customer service support to clients.
- Greeted clients and provided excellent customer service.
- Resolved escalated customer service issues as needed.
- Gathered carts from the parking lot and brought them into the store in a timely manner
Project Technician
LVR Energy & Mechanical
Addison
07.2015 - 04.2016
- Cleaned evaporator coils, condenser coils and filters of the HVAC system.
- Assisted in installing, repairing and maintaining HVAC systems.
- Operated tools like drills, saws, safely during installation or repair works.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Repaired and replaced defective parts of HVAC systems as needed.
Package Handler
United Parcel Service, UPS
DFW Airport
08.2010 - 09.2011
- Participated in regular safety meetings and training sessions.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Computer Repairer
Texas Army National Guard
Dallas
11.2005 - 05.2011
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Attended training sessions to maintain knowledge of updated company policies and procedures.
Education
Associate of Applied Science - HVAC/R
Lincoln College of Technology
Grand Prairie07-2015
Associate of Applied Science - Computer Networking
ITT Technical Institute
Arlington, TX06-2011
Skills
- Customer service
- Product knowledge
- Inventory management
- Equipment operation
- Visual merchandising
- Stock replenishment
Timeline
Service Team Member
Michaels Craft Store
09.2023 - 04.2025
Customer Service
IKEA
12.2017 - 02.2022
Project Technician
LVR Energy & Mechanical
07.2015 - 04.2016
Package Handler
United Parcel Service, UPS
08.2010 - 09.2011
Computer Repairer
Texas Army National Guard
11.2005 - 05.2011
Associate of Applied Science - HVAC/R
Lincoln College of Technology
Associate of Applied Science - Computer Networking
ITT Technical Institute