Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 16 years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents.
Overview
17
17
years of professional experience
Work History
Eligibility Worker III / Lead Worker
Department Of Social Services
01.2021 - Current
Duties Summary:
Lead Eligibility Worker III for The Department of Social Services.
In charge of completing Medi-cal and Cal Fresh renewals.
Assist clients over the phone and conduct interviews while answering questions.
On call to assist the Rapid Service Unit with seeing clients.
Eligibility Worker III/ Lead Worker
Department Of Social Services
01.2019 - 12.2020
Delegate duties amongst team members
Speak with customers
Conduct Cal Fresh appointments
Answer clients questions
Process Medi-Cal renewals
Assist team with accomplishing daily tasks
Eligibility Worker III / Lead Worker
Department Of Social Services
10.2012 - 12.2018
Aged, Blind, Disabled Program Medi-Cal/Cal Fresh
Process Aged, Blind, Disabled Medi-Cal and Cal Fresh Renewals
Assist clients
Assist team members with completing tasks
Medi-Cal Trainer
Department Of Social Services
09.2010 - 09.2012
Instructed Medi-Cal classes
Designed Training Courses
Helped Team develop training packets for CAPI and ABD
Eligibility Worker III
Department Of Social Services
09.2008 - 08.2010
Assisted Aged, Blind and Disabled clients in applying for Medi-Cal, Cal Fresh and CAPI programs
Interviewed clients over the phone and in person
Processed Applications
Eligibility Worker II
Department Of Social Services
04.2008 - 08.2008
Completed Medi-Cal Renewals for Aged, Blind, Disabled Clients
Completed Hearing Cases
Assisted team with completing tasks.
Eligibility Worker I
Department Of Social Services
03.2007 - 03.2008
Completed Medi-Cal Renewals for Aged, Blind and Disabled clients.
Provided budgets to IHSS Social Workers
Telemarketer
RainSoft
01.2007 - 02.2007
Call potential clients and schedule appointments for RainSoft agents to come to their homes and demonstrate RainSoft products
Contact Interviewer
InTouch
08.2006 - 01.2007
I would contact customers and schedule appointments for State Farm and All State agents.