Eugene Piedmont
Erie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experience Supervisor
Best Buy
Erie
10.2023 - 04.2025
- Managed customer interactions to ensure a positive shopping experience.
- Assisted team members in resolving product-related inquiries and issues.
- Coordinated training sessions for new employees on company policies.
- Implemented store procedures to improve operational efficiency and workflow.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Ensured compliance with industry regulations related to customer service standards.
IT Technician II
OverDrive
Cleveland
08.2019 - 08.2023
- Installed and configured hardware and software for various systems.
- Provided technical support to staff via phone and in-person.
- Diagnosed and resolved network connectivity issues promptly.
- Maintained inventory of IT equipment and supplies effectively.
- Assisted in training new employees on IT protocols and systems.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Combat Engineer
United States Marine Corps Reserve
Jacksonville
11.2012 - 11.2018
- Constructed and repaired tactical obstacles for operational readiness.
- Conducted route clearance operations to ensure safe passage for personnel.
- Assisted in training junior Marines on engineering tools and techniques.
- Collaborated with teams to develop plans for demolition and construction projects.
- Operated specialized equipment for excavation and terrain modification tasks.
- Participated in field exercises to enhance unit effectiveness in combat scenarios.
Education
High School Diploma -
South Medford High School
Medford, OR06-2012
Skills
- Client support
- Staff development
- Process optimization
- Compliance management
- Technical troubleshooting
- IT support
Certification
- MECP Basic - 12v/24v Mobile Electronics Certified Professional
Languages
English
Native/ Bilingual
German
Limited
Timeline
Experience Supervisor
Best Buy
10.2023 - 04.2025
IT Technician II
OverDrive
08.2019 - 08.2023
Combat Engineer
United States Marine Corps Reserve
11.2012 - 11.2018
High School Diploma -
South Medford High School
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