Summary
Overview
Work History
Education
Skills
Timeline
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Eugene Presta

Belton,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

39
39
years of professional experience

Work History

Campus Technology Support Specialist

Killeen ISD
04.2013 - Current
  • Troubleshoots and develops courses of actions to repair or return to service multiple systems to include cameras, projectors, sound equipment, computers, tablets and printers.
  • Assisted staff in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Used ticketing systems to manage and process support actions and requests.
  • Uses remote management to install / update programs.
  • Mentored multiple CTSSs

Senior Training Specialist

Raydon Corporation
05.2006 - 04.2013
  • Led a team of multiple technicians and trainers on world-wide deployments of the simulators
  • Trained junior trainers and technicians on simulator operations
  • Conducted after action reviews with Army personnel
  • Maintained network of 89 PCs, ensuring connectivity for all stations
  • Maintained a 97% readiness rate in seven years of operation with a throughput of thousands of users annually
  • Managed five upgrades of simulators, upgrading hardware and software
  • Provided recommendations for system improvements and policies and procedures
  • Ensured Information Security for network

Senior Non- Commissioned Officer

U.S Army
09.1984 - 10.2005
  • Supervised countless subordinates of various backgrounds and during career.
  • Responsible for developing and executing a year round training program to enhance the training of a 600 man tank battalion on various weapons systems.
  • Primary trainer on simulator operations, including certification of operators.

Education

Bachelor of Science - Environmental Science

American Military University
Charles Town, WV
06.2011

Skills

  • Technical Documents Comprehension
  • Ivanti Ticketing System
  • Issue Troubleshooting
  • Hardware and Software Configuration

Timeline

Campus Technology Support Specialist

Killeen ISD
04.2013 - Current

Senior Training Specialist

Raydon Corporation
05.2006 - 04.2013

Senior Non- Commissioned Officer

U.S Army
09.1984 - 10.2005

Bachelor of Science - Environmental Science

American Military University

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Eugene Presta