Eugene Quintinita

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Supervised team of 20 office personnel.
• Processed billing calls and answered questions from patients and third-party carriers.

• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Supported billing staff by making corrections to invoices and insurance submissions.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Performed time and attendance data entry, printed completed payroll and made necessary corrections.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Compiled and tracked outstanding balances owed to medical facilities.
• Processed billing calls and answered questions from patients and third-party carriers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed online and paper appeal submissions and refund requests.
• Audited and corrected billing and posting documents for accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Generated monthly billing and posting reports for management review.
• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

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• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collect patient and client documents and information upon referral.
• Created and updated records and files to maintain document compliance.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Audited and corrected billing and posting documents for accuracy.

• Oversee the day to day operation in the Emergency Registration Department
• Payroll
• Schedule
• Accurately verify patient insurance and demographics
• Collect payment.