BRANDI NICOLE WHEELER
Cooper
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Physicians substitute/Phlebotomist
Parachute plasma
Paris
10.2025 - Current
- Conducted patient examinations and evaluations for plasma donation eligibility.
- Developed treatment plans based on patient health assessments and medical history.
- Collaborated with nursing staff to ensure optimal patient care during procedures.
Private Caregiver
Robert Seay
Klondike
11.2014 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Supported clients with daily living activities to enhance overall quality of life.
- Encouraged and assisted clients in self-care tasks to promote independence.
- Provided compassionate and attentive personal care to increase patient comfort.
- Assisted patients with self-administered medications.
- Cleaned house thoroughly to maintain a hygienic living environment., ran errands, managed laundry, and completed weekly grocery shopping.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Encouraged clients to perform self-care tasks independently.
911 dispatcher
HCEMS
Sulphur Springs
11.2024 - 08.2025
- Multitasking
- Customer service
- Radio traffic
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
Skip Trace Investigator
Collateral consultants
Cooper
09.2018 - 07.2024
- Utilized DRN and RDN systems to streamline data retrieval processes.
- Skip tracing, asset location
- Performed data entry tasks to ensure accurate information input.
- Conducted deep-dive background checks on subjects, uncovering hidden connections that led to successful case resolutions.
- Utilized advanced investigative techniques to enhance research efficiency, improving accuracy in case resolutions.
- Maintained strict confidentiality when handling sensitive client information during all aspects of an investigation.
- Collaborated with law enforcement agencies, sharing critical information that contributed to apprehending wanted individuals and recovering stolen property.
Barista
Vetch
Cooper
08.2023 - 06.2024
- Provided exceptional customer service by assisting customers with inquiries and resolving issues.
- Making coffee, teas, home front for farmers market
- Operated espresso machines and commercial coffee brewers to craft high-quality beverages for customers.
- Created a welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
- Customer service
- Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty through effective solutions.
Education
HSD
Peerless Christian academy
Peerless, TXGED -
Skills
- Phlebotomy techniques
- Patient care
- Patient tracking
- Patient documentation
- Nutritional assessment
- Health information systems
- Electronic health records
- Excel
- Google workspace
- Customer service
- Information intake
- Cash Handling
- Inventory management
- Retail management
- Problem solving
- Analytical thinking
- Critical Thinking
- Attention to Detail
- Time management
- First Aid/CPR
- Excellent Communication
- Patient communication
- Active Listening
- Flexible and Adaptable
- Professional integrity
- Adaptive and creative
Certification
Basic Life Support (BLS) Certification, American Heart Association or American Red Cross
Timeline
Physicians substitute/Phlebotomist
Parachute plasma
10.2025 - Current
911 dispatcher
HCEMS
11.2024 - 08.2025
Barista
Vetch
08.2023 - 06.2024
Skip Trace Investigator
Collateral consultants
09.2018 - 07.2024
Private Caregiver
Robert Seay
11.2014 - Current
HSD
Peerless Christian academy