Open To Work
Laken Bell
San Antonio,TX
Summary
Results-driven Phlebotomist/Medical Assistant/ER Tech, recognized for expertise in phlebotomy techniques and patient management. Proven ability to collaborate effectively with healthcare teams and enhance patient care through meticulous attention to detail and adherence to safety protocols.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Phlebotomist
LabCorp
San Antonio, Texas
05.2024 - Current
- Collected blood samples using proper phlebotomy techniques and safety protocols.
- Prepared patients for procedures by explaining processes and addressing concerns.
- Maintained cleanliness and organization of work area according to health standards.
- Assisted in labeling and processing specimens for laboratory analysis.
- Followed infection control procedures to ensure patient safety during blood draws.
- Documented patient information accurately in electronic health records systems.
- Coordinated with healthcare staff to schedule and prioritize patient appointments.
- Participated in training sessions to learn best practices in phlebotomy techniques.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered compassionate care and support to patients, enhancing their overall experience during blood draws.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Oversaw inventory levels of phlebotomy supplies to ensure uninterrupted service delivery.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained accurate records of collected specimens and test results.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured compliance with federal regulations governing laboratory procedures.
- Educated patients on proper blood draw techniques.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Ensured patient comfort and safety by employing effective communication and gentle techniques during blood draws.
- Collaborated with laboratory personnel to resolve specimen issues.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Scheduled appointments and managed patient flow to minimize wait times.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Interacted with patients to gather and record data prior to blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Inside Sales Representative
Prototron Circuits
Tucson, Arizona
07.2021 - 08.2023
- Cultivated relationships with prospects and clients, enhancing loyalty and driving repeat business.
- Prepared persuasive sales presentations that effectively communicated value to prospective clients.
- Resolved customer issues promptly, improving satisfaction and retention rates.
- Provided comprehensive product information, pricing, and availability to customers.
- Followed up on pending orders and inquiries, ensuring timely responses and improving customer satisfaction.
- Maintained detailed records of customer interactions and account status updates.
- Negotiated prices and terms of sale to successfully close transactions.
- Collaborated with outside sales representatives to boost product sales.
- Collaborated with engineers to define circuit requirements and specifications.
- Conducted design reviews to ensure compliance with project standards.
- Maintained documentation for PCB designs and revisions throughout projects.
- Participated in cross-functional team meetings to discuss project progress.
- Coordinated with suppliers for sourcing components and materials needed for designs.
- Worked closely with other departments such as purchasing, assembly, testing and quality control throughout the entire product life cycle.
- Optimized placement of components on the board to minimize crosstalk between signals.
- Developed test plans to validate product compliance with applicable standards such as UL, CSA, IEC, RoHS, FCC, CE.
- Generated fabrication drawings including bill of materials for production use.
- Collaborated with engineers to develop board layout guidelines for optimal performance, cost efficiency, and manufacturability.
- Analyzed electrical schematics and data sheets for components to ensure accuracy of design.
- Reviewed Gerber files prior to submission for manufacturing ensuring correctness and completeness of design intent.
- Documented all aspects of the design process including schematic capture, PCB layout, simulation results, BOMs.
- Provided technical support during development stages.
- Assisted in troubleshooting existing designs by performing failure analysis on boards returned from field sites or customers.
- Designed and developed PCBs from concept to completion in accordance with customer specifications.
- Maintained knowledge base of component libraries used in designing printed circuit boards.
Phlebotomist
CSL Plasma
Tucson, Arizona
09.2018 - 07.2021
- Collected blood samples using venipuncture and capillary techniques.
- Ensured compliance with safety and infection control procedures during all processes.
- Assisted in training new phlebotomy staff on techniques and best practices.
- Collaborated with laboratory personnel to enhance sample processing workflows, improving turnaround times.
- Conducted equipment maintenance to ensure proper functioning of phlebotomy tools.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Delivered customer service to patients, addressing inquiries and concerns to improve overall experience.
- Responded quickly and effectively to emergency situations.
- Conducted donor screenings and assessed eligibility for plasma donation.
- Operated medical equipment to ensure safe and effective plasma extraction.
- Maintained cleanliness and organization of work areas per safety standards.
- Educated donors on donation process and post-donation care, increasing donor retention and satisfaction.
- Collaborated with team members to optimize workflow and enhance service quality.
- Recorded donor information accurately in compliance with regulatory guidelines.
- Educated donors about the importance of donating plasma safely and responsibly.
- Conducted required safety checks to ensure compliance with all regulations.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Administered basic medical care to donors during their donation process.
- Verified consent forms were signed by donors prior to beginning the donation process.
- Reviewed donor files for accuracy and completeness prior to donation process.
- Reported any irregularities or problems encountered during the plasma collection process immediately.
- Assisted in the collection of plasma donations from donors.
- Performed daily maintenance on centrifuge and other laboratory equipment.
- Inspected and sterilized equipment before and after each use according to established protocols.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
- Maintained accurate records of donor collections, including volume and type of donation.
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Checked hemoglobin levels of individuals prior to blood donation.
- Assessed plasma collection machines for proper functionality.
PCT/ER Tech/Medical Assistant
Favorites Healthcare Staffing
Tucson, Arizona
06.2015 - 02.2018
- Assisted medical staff in triaging patients during high-pressure situations.
- Prepared and maintained medical equipment for various emergency procedures.
- Administered first aid and basic life support to patients.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Ensured compliance with safety standards during transport of patients from one area to another.
- Performed daily rounds on assigned units to assess patient conditions and offer necessary support.
- Assisted with CPR and airway clearing procedures during emergencies.
- Applied and educated patients on orthopedic devices like crutch walking.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Monitored patient health and well-being, promptly reporting significant changes to nursing staff.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Monitored vital signs and documented patient information accurately and promptly
- Managed inventory levels of supplies ensuring adequate stock was available at all times.
- Transported patients to other departments within the hospital using gurneys or wheelchairs safely and efficiently.
- Assessed patient needs upon arrival at the ER.
- Delivered emotional support to patients by actively listening to concerns and offering comfort measures.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Prepared and maintained IV equipment and supplies for efficient use.
- Educated patients on IV procedures and aftercare instructions.
- Inspected medical equipment such as syringes, needles, tubing sets and pumps for accuracy prior to use.
- Responded promptly to requests from nursing staff for adjustments or changes in flow rate or concentration levels within the parameters set by physician orders or established protocols.
- Administered intravenous therapies according to established protocols.
Cryogenic Technician
Aerotek Staffing
Tucson, Arizona
09.2014 - 02.2017
- Adhered to CBR corporate and Quality Control policies in all laboratory activities.
- Ensured compliance with CGLP/CGMP standards during all operations.
- Executed Good Documentation Practices (GDP) for accurate record keeping.
- Utilized Quality Management System (QMS) and Laboratory Information System (LIS) effectively.
- Conducted all work within biosafety level 2 (BSL-2) environment guidelines.
- Contributed to training, projects, and housekeeping duties, fostering enhanced team efficiency.
- Supported Research and Development projects alongside the CBR stability program.
- Performed equipment calibration and preventive maintenance, ensuring optimal laboratory function.
- Ensured compliance with all safety regulations when working with hazardous materials such as liquid nitrogen or oxygen tanks.
- Coordinated outbound shipments, ensuring timely delivery and customer satisfaction.
- Inspected goods for damage or discrepancies before acceptance into inventory.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
PCT/Medical Assistant
Aerotek Staffing
Tucson, Arizona
09.2014 - 02.2017
- Monitored vital signs and reported changes to medical staff.
- Facilitated emotional support for patients and families during treatment to enhance their overall experience.
- Documented patient information accurately in electronic health records.
- Aided in mobility and transportation of patients within the facility.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted healthcare providers in patient examinations and procedures.
- Coordinated patient scheduling and follow-up appointments to ensure continuity of care and patient satisfaction.
- Administered medications and assisted with minor surgeries as directed.
- Guided patients through treatment plans and preventive care measures to promote understanding and adherence.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Processed insurance claims and handled billing inquiries efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Maintained medical equipment cleanliness and functionality through routine cleaning protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
Patient Care Tech/MA/ER Technician
Concentric Healthcare Solutions
Scottsdale, Arizona
09.2012 - 01.2017
PCT/ER Technician
Carondelet St. Joseph's Hospital
Tucson, Arizona
01.2008 - 05.2012
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living..
- Instructed new employees on proper techniques of performing daily tasks.
- Contributed to quality improvement initiatives, enhancing patient care standards within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Facilitated exercise programs for comatose and paralyzed patients, promoting recovery and reducing delirium.
- Provided direct patient care in fast-paced emergency room environment.
- Collaborated with healthcare team to ensure timely patient interventions.
- Documented patient information accurately in electronic medical records system.
- Educated patients and families on care procedures and discharge instructions.
- Swiftly addressed patient calls for assistance, ensuring timely support during critical situations.
- Used hospital-approved devices and techniques to transport and lift patients.
- Provided emotional support to family members of critically ill patients in the ER setting.
- Assisted nurses in preparing patients for surgery or exams by obtaining their history and physical information.
- Provided patients with basic nursing care including wound dressing changes and catheterizations.
- Monitored vital signs, administered intravenous fluids, collected specimens, and assisted physicians during medical procedures.
- Participated in quality improvement initiatives to enhance patient safety protocols in the ER department.
- Responded quickly to emergency situations such as cardiac arrest or trauma cases.
- Enforced infection control policies within the ER department.
- Utilized critical thinking skills when dealing with complex medical cases.
- Transported patients to various locations within the hospital or clinic.
- Cared for post-operative patients by providing comfort measures such as changing dressings and administering medication.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Kept instruments and equipment clean and sanitized.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Collaborated with healthcare team to maintain efficient patient flow and care continuity.
- Operated medical equipment, ensuring proper functionality during emergencies.
- Assisted in minor surgical procedures, providing support to surgeons and nursing staff.
- Operated a variety of diagnostic equipment such as EKGs, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Performed venipuncture, arterial puncture and IV insertion.
- Actively participated in department meetings providing feedback on process improvements for increased efficiency.
- Participated in continuing education programs to maintain professional competency.
- Assisted with CPR and airway clearing procedures during emergencies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Applied and educated patients on orthopedic devices like crutch walking.
- Assisted medical teams with urgent trauma care procedures and patient stabilization.
- Prepared sterile instruments and materials for surgical interventions in trauma cases.
- Trained new staff on protocols for trauma response and equipment use.
- Participated in quality improvement initiatives to ensure optimal outcomes for trauma patients.
- Assisted in the preparation of operating rooms for trauma related procedures.
- Maintained and sterilized surgical instruments and orthopedic devices.
- Educated patients on post-operative care and rehabilitation techniques.
- Supported the application of casts, splints, and braces for patients.
- Assisted in casting, splinting and bracing of fractures or other orthopedic injuries.
- Provided direct assistance to the orthopedic surgeons during surgical procedures.
- Responded promptly to emergency situations involving orthopedic trauma cases.
- Assisted in physical therapy exercises with patients under direction from physical therapists.
- Prepared sterile trays for various orthopedic surgeries.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
Medical Assistant - Medical Assistant
Tucson College
Tucson10-2011
PCT - Medical
Carondelet
Tucson06-2008
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Phlebotomy techniques
- Phlebotomy procedures
- Specimen collection
- IV insertion
- Wound care
- Blood glucose monitoring
- Vital signs monitoring
- Patient observation
- Electronic health records
- Infection control procedures
- Infection control standards
- Sterilization techniques
- Emergency response
- Basic life support
- Cardiopulmonary resuscitation
- CPR
- Emergency medical procedures
- Oxygen therapy
- Health monitoring
- Patient hygiene management
- Patient mobility training
- Mobility assistance
- Feeding assistance specialist
- End-of-life care
- Acute care
- Acute and rehabilitative care
- Pediatric emergency care
- Pediatric care
- Neurological care
- Behavioral health care
- Mental health care
- Gynecological care
- Obstetric care
- Urological care
- Orthopedic care
- Orthopedic splinting
- Orthopedic fitting
- Splinting techniques
- Seizure management
- Toxicological care
- Gastrointestinal care
- Respiratory care
- Environmental emergency care
- Taking and tracking vital signs
- Medical terminology
- Medical equipment operation
- Attention to detail
- Problem solving
- Critical thinking
- Time management
- Prioritization skills
- Compassionate care
- Airway management
- 12-lead EKG monitoring
- EKG interpretation
- EKG interpretation and monitoring
- Cardiac monitoring
- Admissions and discharge processes
- Allergic reaction care
- Physical therapy support
- Intravenous therapy
- Wound cleaning
- Aseptic techniques
- Body mechanics knowledge
- Emergency response
- Advanced life support
- Patient admissions
- Emergency medical procedures
- Aseptic techniques
Languages
American Sign Language
Limited
Certification
PCT
Accomplishments
Dean's List
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridSalary Range
$22/hr - $1000/hrTimeline
Phlebotomist
LabCorp
05.2024 - Current
Inside Sales Representative
Prototron Circuits
07.2021 - 08.2023
Phlebotomist
CSL Plasma
09.2018 - 07.2021
PCT/ER Tech/Medical Assistant
Favorites Healthcare Staffing
06.2015 - 02.2018
Cryogenic Technician
Aerotek Staffing
09.2014 - 02.2017
PCT/Medical Assistant
Aerotek Staffing
09.2014 - 02.2017
Patient Care Tech/MA/ER Technician
Concentric Healthcare Solutions
09.2012 - 01.2017
PCT/ER Technician
Carondelet St. Joseph's Hospital
01.2008 - 05.2012
Medical Assistant - Medical Assistant
Tucson College
PCT - Medical
Carondelet
Some College (No Degree) - General Studies
Pima Community College