Eugene Smalls
Moncks Corner,SC
Summary
Adept at driving operational excellence, I significantly enhanced customer satisfaction and team performance at Smalls Package & Delivery Llc. Through expert logistics management and staff development, I spearheaded continuous process improvements, ensuring compliance and fostering a culture of high achievement. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
Smalls Package & Delivery Llc
Moncks Corner, SC
01.2007 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Education
Math
Wilson Tech
Long Island City, NYSkills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
Timeline
General Manager of Operations
Smalls Package & Delivery Llc
01.2007 - Current
Math
Wilson Tech