Eugene Swanepoel
New Town,ND
Summary
Operations leader with a background in daily business management, staff scheduling, training, and customer service recovery. Brings hands-on experience controlling labor, reviewing budgets, managing inventory, and enforcing safety and compliance procedures to support efficient, reliable operations.
Overview
24
24
years of professional experience
Work History
General Manager Dairy Queen
United Quality Cooperative
New Town, North Dakota
03.2025 - Current
- Directed daily operations across sales, service, and staff scheduling
- Managed budgets, labor controls, and expense reviews for business operations
- Hired, trained, and coached supervisors and frontline team members
- Monitored customer service standards and resolved escalated concerns
- Coordinated inventory planning, purchasing, and vendor relationships to ensure optimal stock levels and product availability
- Reviewed reports to guide staffing, planning, and operational decisions
- Enforced company policies, safety practices, and compliance procedures
Acting Duty Manager
Etihad Airways
01.2024 - 08.2024
- Facilitated training for new and senior aircraft dispatchers on terminal A policies and procedures, ensuring compliance and operational readiness.
- Evaluated readiness of new aircraft dispatchers for operational tasks.
- Trained employees in essential job functions, enhancing their readiness for operational tasks.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team, providing guidance and support to improve overall team effectiveness.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Assisted with the testing, fault finding and verification of the facilities on Terminal A to ensure the operational readiness (Registered as a super user)
Aircraft Dispatcher
Etihad Airways
11.2008 - 12.2023
- Managing all activities ship side with regards to loading, offloading and cargo safety
- Coordinated departure planning and resource utilization to meet scheduled deadlines
- Oversaw operations to ensure timely departures in alignment with schedules
- Planned load, weight, and balance to optimize cost-effectiveness and enhance revenue for the company
- Ensure that all safety policies are adhered to
- Communicating any discrepancies and actioning corrective measures
- Managing guest service and safety both land-side and on board
- Acting as point of contact between stakeholder for abnormal flight handling, operations disruption and recovery planning
Airport Customer Service Agent
Etihad Airways
02.2008 - 10.2008
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated organized and efficient boarding process for passengers, enhancing their travel experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments to empower customers in decision-making.
- Coordinated wheelchair services for passengers needing assistance, prioritizing their comfort and safety throughout airport journey.
Franchise Manager
Something Fishy (Franchise)
02.2003 - 01.2005
- Staff Roster Planning
- Oversaw financial and budget control activities to maintain fiscal responsibility and accountability.
- Managed stock control processes to ensure optimal inventory levels and support customer service.
- Created marketing strategies to increase brand visibility and engage target audience.
Education
High School - English, Afrikaans, Business Economics, Economics, Computer Literature, Geography
Kempton Park High School
Kempton Park, South Africa01-2002
Skills
- Operations management
- Budgeting
- Inventory control
- Team leadership
- Team supervision
- Decision making
- Time management
- Microsoft Excel
- Microsoft Word
- Critical thinking
- Conflict Resolution
Languages
- English
- Afrikaans
Timeline
General Manager Dairy Queen
United Quality Cooperative
03.2025 - Current
Acting Duty Manager
Etihad Airways
01.2024 - 08.2024
Aircraft Dispatcher
Etihad Airways
11.2008 - 12.2023
Airport Customer Service Agent
Etihad Airways
02.2008 - 10.2008
Franchise Manager
Something Fishy (Franchise)
02.2003 - 01.2005
High School - English, Afrikaans, Business Economics, Economics, Computer Literature, Geography
Kempton Park High School