Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eugenia Mamashika Tay

Accra

Summary

Motivated banking professional with a strong track record in effectively managing diverse customer needs. Delivers exceptional service and support to maximize satisfaction and drive bank revenue. Skilled in providing knowledgeable product recommendations and utilizing persuasive communication skills to build strong relationships with clients. Goal-driven individual excelling in delivering efficient and speedy solutions.

Overview

7
7
years of professional experience

Work History

Sales Officer

Nalysa-House of Assorted Drinks
02.2024 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Product or Service.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Researched target market and identified customers' unique needs to suggest suitable products.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
  • Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
  • Developed strategic sales plans for achieving revenue growth and exceeding targets.
  • Recorded and updated distributor's daily sales figures in the system.
  • Ensured consistent balance between income and expenses.
  • Secured merchandise from various vendors for resale.
  • Enhanced customer satisfaction by guiding them to preferred items.

Banking Customer Service Representative

Ecobank Ghana
11.2022 - 11.2023
  • Executed a variety of transactions in line with banking regulations.
  • Helped patrons with account openings and closures.
  • Increased bottom-line profit by $31,670.00 via upselling products and services during account management.
  • Guided customers in navigating bank systems
  • Fostered positive customer interactions by ensuring efficient and friendly service delivery.
  • Informed customers on a range of services, products and bank resources.
  • Managed suspected fraudulent activities by employing thorough investigative techniques.

Tax Intern

Ghana Revenue Authority
10.2021 - 12.2021
  • Prepared tax returns for individuals and businesses
  • Raised payment vouchers for the issuance of payments
  • Responded to taxpayer questions and helped individuals complete and file tax documentation
  • Kept case data, cheque stubs and contact information up to date to expedite proceedings and future reference
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues

Sales Representative

Nalysa catering services
04.2018 - 08.2018
  • Sold goods to customers in order to meet required target
  • Managed financial records to ensure proper documentation and analysis
  • Analyzed market trends and competitor activity to identify new business opportunities and strategies for growth

Education

Bachelor of Science - Banking and Finance

Kwame Nkrumah University of Science and Technology
Ashanti Region
09.2022

Senior High School -

St Mary's Senior High School
Accra
01.2015

Junior High School -

Kaneshie Presbyterian School
Accra
01.2012

Skills

  • High Net Worth Marketing
  • Credit Card Transaction Processing
  • KYC and Enhanced due diligence
  • Financial Transactions
  • Customer Experience
  • Microsoft Office Suite
  • Quick books
  • Teller Transactions

Accomplishments

  • Awarded Customer Experience Bravo of the Bank, 03/2023
  • Won branch service star, 06/2023 - 10/2023

Timeline

Sales Officer

Nalysa-House of Assorted Drinks
02.2024 - Current

Banking Customer Service Representative

Ecobank Ghana
11.2022 - 11.2023

Tax Intern

Ghana Revenue Authority
10.2021 - 12.2021

Sales Representative

Nalysa catering services
04.2018 - 08.2018

Bachelor of Science - Banking and Finance

Kwame Nkrumah University of Science and Technology

Senior High School -

St Mary's Senior High School

Junior High School -

Kaneshie Presbyterian School
Eugenia Mamashika Tay