Eugenia Mamashika Tay
Accra
Summary
Motivated banking professional with a strong track record in effectively managing diverse customer needs. Delivers exceptional service and support to maximize satisfaction and drive bank revenue. Skilled in providing knowledgeable product recommendations and utilizing persuasive communication skills to build strong relationships with clients. Goal-driven individual excelling in delivering efficient and speedy solutions.
Overview
7
7
years of professional experience
Work History
Sales Officer
Nalysa-House of Assorted Drinks
02.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Recorded and updated distributor's daily sales figures in the system.
- Ensured consistent balance between income and expenses.
- Secured merchandise from various vendors for resale.
- Enhanced customer satisfaction by guiding them to preferred items.
Banking Customer Service Representative
Ecobank Ghana
11.2022 - 11.2023
- Executed a variety of transactions in line with banking regulations.
- Helped patrons with account openings and closures.
- Increased bottom-line profit by $31,670.00 via upselling products and services during account management.
- Guided customers in navigating bank systems
- Fostered positive customer interactions by ensuring efficient and friendly service delivery.
- Informed customers on a range of services, products and bank resources.
- Managed suspected fraudulent activities by employing thorough investigative techniques.
Tax Intern
Ghana Revenue Authority
10.2021 - 12.2021
- Prepared tax returns for individuals and businesses
- Raised payment vouchers for the issuance of payments
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Kept case data, cheque stubs and contact information up to date to expedite proceedings and future reference
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
Sales Representative
Nalysa catering services
04.2018 - 08.2018
- Sold goods to customers in order to meet required target
- Managed financial records to ensure proper documentation and analysis
- Analyzed market trends and competitor activity to identify new business opportunities and strategies for growth
Education
Bachelor of Science - Banking and Finance
Kwame Nkrumah University of Science and Technology
Ashanti Region09.2022
Senior High School -
St Mary's Senior High School
Accra01.2015
Junior High School -
Kaneshie Presbyterian School
Accra01.2012
Skills
- High Net Worth Marketing
- Credit Card Transaction Processing
- KYC and Enhanced due diligence
- Financial Transactions
- Customer Experience
- Microsoft Office Suite
- Quick books
- Teller Transactions
Accomplishments
- Awarded Customer Experience Bravo of the Bank, 03/2023
- Won branch service star, 06/2023 - 10/2023
Timeline
Sales Officer
Nalysa-House of Assorted Drinks
02.2024 - Current
Banking Customer Service Representative
Ecobank Ghana
11.2022 - 11.2023
Tax Intern
Ghana Revenue Authority
10.2021 - 12.2021
Sales Representative
Nalysa catering services
04.2018 - 08.2018
Bachelor of Science - Banking and Finance
Kwame Nkrumah University of Science and Technology
Senior High School -
St Mary's Senior High School
Junior High School -
Kaneshie Presbyterian School
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