Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AccountManager
EUGENIE KEH

EUGENIE KEH

Srcum master
Houston,TX

Summary

A SAFe Scrum Master with 7 years of experience in coaching and facilitating agile teams using scrum, Kanban, XP and Lean Principles. A Servant Leader with ability to work collaboratively with others by building and maintaining good working relationships throughout the organization. Leads the company’s efforts to ensure Agile values and principles are followed and implemented. Demonstrated ability to motivate, organize, lead and coach scrum teams across multiple locations. Skilled in providing servant leadership in a fast- paced, deadline driven, and complex environment while adhering to the customers need.

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 7 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.

Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development.

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Overview

5
5
years of professional experience

Work History

Scrum Master

Dori Y Dara SL
07.2019 - Current
  • Led test case development and review processes to ensure comprehensive end-to-end testing and product quality
  • Coached stakeholders, product owners, and development team members on Scrum methodologies, fostering a value-driven approach to product development
  • Verified requirement quality and ensured alignment with stakeholder expectations through thorough elicitation activities
  • Guided Agile teams through the entire software development lifecycle, facilitating sprint planning, execution, and retrospective sessions
  • Fostered a collaborative and transparent environment, facilitating conflict resolution and consensus-building to enhance team effectiveness and Agile maturity.
  • Conducted demos of completed work at the end of each sprint cycle.
  • Kept up-to-date with industry trends in agile software development methods.

Scrum Master

GENPACT
Richardson, TX
08.2021 - 05.2022
  • Analyzed data, prepared reports, and facilitated sprint release planning with the Product Manager and stakeholders
  • Supported team in establishing consistent cadence, ensuring predictable velocity, and facilitating sprint release planning
  • Coached team in owning and improving processes, fostering self-organization and continuous improvement mindset
  • Partnered with the Agile community to drive technology-focused teams towards achieving Agile principles and optimizing business segments
  • Acted as Servant Leader, driving collaboration, coaching agile principles, and managing impediment removal across teams.
  • Conducted demos of completed work at the end of each sprint cycle.
  • Kept up-to-date with industry trends in agile software development methods.

Project Manager

Liberty Mutual
Houston Texas , TX
06.2021 - 05.2022
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

IT Project Manager

Chase Bank
Houston, Texas
07.2020 - 01.2021
  • Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
  • Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
  • Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
  • Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
  • Created status reports detailing progress against timeline milestones and budget constraints.

Education

BBA - Business Administration And Management

University of Houston
Houston, TX
05-2018

Skills

  • Effective customer communication
  • Strong project management
  • Leadership skills
  • Critical thinking
  • Detail-oriented
  • Quantitative & Qualitative research
  • Customer interaction
  • Backlog management
  • Meeting facilitation
  • Resource Allocation
  • Workflow Analysis
  • Software process management
  • Retrospective Analysis
  • User Story Creation
  • Agile Metrics Tracking
  • Scrum Framework Expertise
  • Kanban Knowledge
  • Adaptive Leadership
  • Empathy and Emotional Intelligence
  • Agile Coaching
  • Backlog Grooming
  • Sprint Planning
  • Risk Identification
  • Customer requirements analysis
  • Leading scrum meetings
  • Meeting participation
  • Agile Best Practices

Certification

Professional Scrum Master 1 (PSM 1)
Certified Scrum Master (CSM)
SAFe

References

Available upon request

Timeline

Scrum Master

GENPACT
08.2021 - 05.2022

Project Manager

Liberty Mutual
06.2021 - 05.2022

IT Project Manager

Chase Bank
07.2020 - 01.2021

Scrum Master

Dori Y Dara SL
07.2019 - Current

BBA - Business Administration And Management

University of Houston
EUGENIE KEHSrcum master