Eula Johnson
1007 N. Northwest Loop 323 Apt 118
Summary
Detail oriented and dependable professional with experience supporting customers and handling sensitive information in fast paced environments. I maintain strong communication skills and an organized, service-focused work style. Comfortable assisting customers, documenting information accurately, and managing multiple requests in fast paced environments. Quick to learn new systems and committed to providing clear, helpful support through phone, email, and chat. Also, navigating multiple systems, verifying information for accuracy, and following structured processes in a remote setting.
Overview
19
19
years of professional experience
Work History
Leasing Agent
Entrata
Remote
01.2022 - 02.2025
- Managed over 100 customer calls per day.
- Assisted prospective tenants in property tours and application processes.
- Managed leasing paperwork and maintained accurate tenant records.
- Coordinated with maintenance teams to address tenant concerns promptly.
- Implemented marketing strategies to attract new residents effectively.
- Developed strong relationships with clients to ensure high satisfaction levels.
- Trained new team members on leasing software and best practices.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Sales Associate
Walmart
Tyler, TX
01.2020 - 05.2020
- Assisted customers in product selection and provided excellent service to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Operated cash register efficiently, handling transactions accurately while ensuring a smooth checkout process.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer inquiries and complaints promptly, contributing to positive store reputation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Night Manager
Dollar Tree
Tyler, TX
05.2019 - 01.2020
- Supervised nightly operations, ensuring store compliance with safety and operational standards.
- Coordinated staff schedules to maintain optimal staffing levels during peak hours.
- Implemented inventory management procedures, reducing stock discrepancies by enhancing accuracy.
- Trained and mentored new team members on store policies and customer service protocols.
- Monitored cash handling processes, ensuring adherence to financial controls and loss prevention measures.
- Addressed customer inquiries and resolved issues promptly, enhancing overall shopping experience.
- Led team meetings to communicate goals, expectations, and updates on store performance initiatives.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
Private Nanny
Raven Brantley
Tyler, TX
01.2015 - 04.2019
- Supervised daily activities and ensured safety in home environment.
- Developed engaging educational activities tailored to individual developmental needs.
- Managed meal preparation and ensured dietary requirements were met consistently.
- Facilitated communication between children and parents regarding progress and concerns.
- Implemented effective routines that enhanced children's learning and behavior management.
- Organized recreational outings that promoted physical activity and social skills.
- Enhanced family dynamics by fostering a nurturing and supportive atmosphere at home.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Cashier
Catfish King
Tyler, TX
02.2013 - 10.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed regular cash reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored inventory levels, restocking merchandise as needed to ensure availability.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Walmart
Tyler, TX
05.2006 - 01.2008
- Monitored stock levels and reported discrepancies to ensure availability of products for customers.
- Implemented promotional displays strategically to increase visibility of special offers and seasonal items.
- Participated in training sessions to enhance product knowledge and improve customer assistance skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
John Tyler High School
Tyler, TX05-2006
Skills
- Reviewing and verifying information for accuracy
- Entering and updating records in internal systems
- Clear communication by phone and email
- Following structured workflows and documentation guidelines
- Using Microsoft Word, Outlook, and online portals
- Navigating multiple systems simultaneously
- Working independently in remote environments
- Managing time and productivity expectations
- Team Building and Motivation
- Merchandise Quality Assurance
- Recruitment and Training
- Flexible Work Schedules
- Customer Service Management
- Honest and Ethical
- Phone, chat, and email communication
- Managing multiple support requests
- Accurate documentation and record updates
- Navigating online systems and tools
- Problem solving and issue escalation
- Learning new workflows and processes quickly
Timeline
Leasing Agent
Entrata
01.2022 - 02.2025
Sales Associate
Walmart
01.2020 - 05.2020
Night Manager
Dollar Tree
05.2019 - 01.2020
Private Nanny
Raven Brantley
01.2015 - 04.2019
Cashier
Catfish King
02.2013 - 10.2014
Sales Associate
Walmart
05.2006 - 01.2008
High School Diploma -
John Tyler High School