Summary
Overview
Work History
Education
Skills
Timeline
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Eula Lockhart

Portland,TX

Summary

Proven in enhancing customer satisfaction and streamlining operations, I excelled at ContinuumGlobal Solutions by mastering call center software and resolving complex issues, boosting efficiency. Skilled in problem-solving and customer support, I significantly contributed to team goals and inventory management, demonstrating a strong blend of technical proficiency and empathetic communication.

Overview

10
10
years of professional experience

Work History

CALL CENTER REPRESENTATIVE

ContinuumGlobal Solutions
12.2021 - 06.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

RETAIL ASSISTANT

Mondelez International
08.2020 - 08.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

STORE SUPPORT SUPERVISOR

Walmart
04.2015 - 07.2020
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Handled escalated customer concerns with professionalism and empathy, ultimately restoring confidence in the shopping experience at our store location.
  • Participated in the selection and hiring of new team members, ensuring a strong fit with company culture and values.
  • Monitored daily cash handling procedures to prevent losses due to theft or error, ensuring accurate financial reporting at all times.

Education

High School Diploma -

Devine High School
Devine, TX
05.1993

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Call Center Operations
  • Inbound phone calls
  • Customer communications
  • Answering questions

Timeline

CALL CENTER REPRESENTATIVE

ContinuumGlobal Solutions
12.2021 - 06.2025

RETAIL ASSISTANT

Mondelez International
08.2020 - 08.2021

STORE SUPPORT SUPERVISOR

Walmart
04.2015 - 07.2020

High School Diploma -

Devine High School

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Eula Lockhart