Eulalie Manga

• Proficient to Perform software installs and configurations, hardware installs, troubleshooting, and problem resolution for Linux-based infrastructure systems.
• Ability to Monitor and resolve issues through ticketing systems, ensuring minimal downtime and optimal system performance.
• Experience Managing user accounts, file permissions, and access controls, enhancing security and compliance.
• Ability to Collaborate with IT teams and external customers to define system requirements, needs, and costs, ensuring effective solutions and customer satisfaction.
• Able to Implement system upgrades, patches, and firmware updates to maintain system integrity and security.
• Ability to use Bash shell scripting for automation tasks, improving efficiency and reducing manual workload.
• Conducted inventory management of IT equipment, ensuring accurate tracking and availability of resources.

• Troubleshot hardware and software issues for Windows operating systems, providing timely and effective solutions.
• Managed incoming support requests via email, phone, and ticketing systems, ensuring prompt resolution and customer satisfaction.
• Installed and configured software applications and updates, maintaining system stability and performance.
• Documented and tracked support requests, maintaining accurate records and improving support processes.
• Assisted with procurement of IT hardware and software, tracking inventory, and managing licensing.