Eulanda Johnson

I have over 34 years in various jobs . I have over 9 years of experience in Customer Service. Able to create a positive impression about my company through efficient and professional interactions. With a high-stress situations and resolving customer disputes, I enhanced customer loyalty and satisfaction during my tenure at Liveops. With a strong background in customer service and problem-solving, I effectively , improved complaint resolution processes, and maintained professionalism under pressure. My skills in data entry and critical thinking further contributed to operational efficiency and positive outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

A self-motivated and disciplined individual with a strong work ethic and proven track record .

Dependable, personable and dedicated to great customer engagements.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] through effectively helping with [Task].