Eun Cho
Miamisburg,Ohio
Summary
Motivated banking professional with over 10 years of experience in sales and business development. Possesses skills in team leadership, compliance, and operational management. Seeking a Relationship Manager position where I can utilize my abilities and help the business members achieve financial goals.
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
20
20
years of professional experience
Work History
Financial Coach II
Wright Patt Credit Union
Beavercreek, OH
02.2025 - Current
- Developed personalized financial plans to enhance client savings and investment strategies.
- Guided clients through budgeting processes to improve financial literacy and decision-making skills.
- Analyzed client financial situations to provide tailored advice on debt management and credit improvement.
- Conducted workshops on retirement planning, fostering community engagement and financial awareness.
- Educated clients on saving, investing, and retirement planning strategies to secure long-term financial success.
Service Center Manager
Universal 1 Credit Union
Miamisburg, Ohio
03.2024 - 11.2024
- Managed daily operations, secured opening and closing, cash levels, and scheduling staff, adhering to strict procedures to ensure safety risks.
- Implemented company’s strategic growth plan that led to the establishment of new member base and increased sales volumes.
- Coordinated interactions with members and business partners to support new opportunities for revenue growth in small business.
- Conducted weekly meeting with staff to review activities and coached to action items to help develop for future success.
- Collaborated with business development partner and joined local chamber to expand network in the community.
Branch Manager
Keybank
Springboro, Ohio
04.2019 - 06.2023
- Leader in our market in small business growth, expanded book of business with appointment base conversations in branch on site.
- Followed strict company’s strict policy and procedures to ensure the branch and staff were in compliance and to reduce operational risk.
- Collaborated to business partners to engage clients with needs outside of office caps of 250k, investments, commercial lending, private banking.
- Maintained and tracked monthly sales goals to review and discuss with direct supervisor, formulating action plans to meet and exceed goals.
Branch Manager
Fifth Third Bank
09.2010 - 04.2019
- Managed daily operations, secured opening and closing, cash levels, and scheduling staff, adhering to strict procedures to ensure safety risks.
- Implemented company’s strategic growth plan that led to the establishment of new member base and increased sales volumes.
- Coordinated interactions with members and business partners to support new opportunities for revenue growth in small business.
- Conducted weekly meetings with staff to review activities and coached to action items to help develop for future success.
- Collaborated with business development partner and joined local chamber to expand network in the community.
Teller/Personal Banker
US Bank
01.2006 - 01.2010
- Provide excellent customer service by answering inquiries, resolving issues, and addressing customer concerns.
- Manage various customer accounts, including checking and savings, and overseeing transactions.
- Advise customers on bank products and services, such as loans, credit cards, and investments, to meet their needs.
- Develop and maintain strong relationships with customers by understanding their financial goals and needs.
- Proficiently use banking software, systems, and technology to perform daily tasks accurately.
- Identify and resolve customer issues efficiently and effectively.
- Connect customers with in-house financial experts when necessary.
Education
High School Diploma/GED -
Fairborn High School
Skills
- Retail Banking - Customer Service - Team Management - Compliance
- Proficient in Microsoft Office Suite - Coaching and Development
- Excellent communication skills - Relationship management
- Analytical thinking and decision-making - Detail Oriented - Recruiting
- Risk management - Negotiation - Sales - HR experience
- Client relationship building
Timeline
Financial Coach II
Wright Patt Credit Union
02.2025 - Current
Service Center Manager
Universal 1 Credit Union
03.2024 - 11.2024
Branch Manager
Keybank
04.2019 - 06.2023
Branch Manager
Fifth Third Bank
09.2010 - 04.2019
Teller/Personal Banker
US Bank
01.2006 - 01.2010
High School Diploma/GED -
Fairborn High School