Savon Hill
Fresno,CA
Summary
Dynamic banking specialist with a proven track record in financial transactions and customer service, poised to excel in a Teller role. Highly skilled in cash handling, ledger balancing, and maintaining security protocols, emphasizing team collaboration and operational efficiency. Recognized for reliability and adaptability in fast-paced environments, consistently enhancing customer satisfaction through effective communication and problem-solving abilities. Proficient in banking software with meticulous attention to detail, ensuring accuracy in financial transactions and delivering professional, courteous service with integrity.
Overview
11
11
years of professional experience
Work History
Teller II
Westamerica Bank
Fresno, CA
07.2023 - 04.2025
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily with minimal discrepancies, ensuring accurate accounting of funds
- Provided exceptional customer service by addressing inquiries, resolving issues, and promoting bank products and services
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Maintained a high level of confidentiality when handling sensitive customer information
- Collaborated with team members to achieve branch sales goals through cross-selling bank products
- Trained new tellers on banking procedures, policies, and systems for smooth onboarding process
- Managed large volumes of cash while maintaining accuracy in counting and recording currency denominations
- Performed end-of-day reconciliation processes to ensure proper balancing of all transactions
- Implemented efficient workflow strategies to reduce wait times for customers during peak hours
- Developed strong relationships with regular customers by recognizing their preferences and anticipating their needs
- Collaborated with other departments such as loans or mortgages to provide seamless service to customers
- Participated in ongoing training programs to stay updated on industry regulations and best practices
- Mentored junior tellers by providing guidance on banking operations procedures
- Assisted in the implementation of new technology platforms for improved efficiency in transaction processing
- Served as a backup for other positions within the branch when needed due to absences or increased workload
- Contributed ideas towards improving operational processes and customer experience
- Maintained a clean and organized work area to ensure a professional appearance for customers
Customer Service Rep
Verizon Wireless
Fresno, CA
07.2021 - 03.2022
- Work with people to assess what they need for their phones. Deals with tech support. Ensures the customer has a good experience.
Deli Associate
Walmart
Cedar Rapids, IA
05.2019 - 07.2021
- Handled food products.
- Made sure the deli was hot and ready.
- Stocked the produce area full of product.
- Gave the customers customer service and aided them to find the products they needed.
Tax Receptionist
H&R Block
Cedar Rapids, IA
01.2021 - 04.2021
- Took calls and scheduled appointments for the tax professionals
- Organized the filing cabinets of pending filed taxes and previous taxes
- Reach out to clients to schedule their next appointment for filing.
Assistant Salad Bar Manager
Hy-Vee, Inc.
Cedar Falls, IA
04.2014 - 02.2018
- Handled customers and made sure their orders was well executed.
- Handled catering details and went to do the catering.
- Made sure the hot case was filled with food and looked presentable.
- Gave good customer service.
- Handled tasks in a quick and efficient manner.
Education
High school diploma - General Studies
Herbert Hoover High School
Fresno, CA06-2011
Skills
- Customer support - Customer support experience (3-5 years)
- Catering
- Financial services
- Sales management
- Team motivation (leadership skill)
- Database management
- Productivity software
- Culinary Experience
- Pricing
- Adobe After Effects
- Illustration
- Banquet Experience
- Supervising
- Experience
- Documentation review
- Accounting systems
- Microsoft Outlook
- Medical terminology
- Grammar Experience
- Staff scheduling
- Compliance audits & assessments
- Microsoft Excel
- Microsoft Office
- Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
- Microsoft Outlook Calendar
- Marketing
- AI
- Payroll
- Purchasing
- Influencer marketing
- Adobe Acrobat
- Negotiation
- Complaint handling
- Phone communication
- Paylocity
- High school
- Store management
- Interpersonal skills
- Technical Support
- ADP
- Confidential information handling
- Outside sales
- Recruiting
- Office activity coordination
- Warehouse experience
- Leadership
- Microsoft Word
- Computer skills
- Cooking
- Hospitality
- ChatGPT
- Call center
- Food Handling
- Math
- Beauty & cosmetics sales
- Reputation management
- Medicare
- Windows
- Key Performance Indicators
- Schedule management
- 10 key typing
- Typography
- Restaurant experience
- Customer relationship building
- Balancing end-of-day transactions
- Food safety management
- Typing
- Product presentation
- Writing skills
- Clerical experience
- Experience with children
- Team development
- Fast casual experience
- Regulatory compliance
- Baking
- Upselling
- Grocery store
- Analysis skills
- TikTok
- Telemarketing
- Cleaning Experience
- Attention to detail
- Epic
- Personal assistant experience
- Data collection
- Business coaching
- Guest services
- Mentoring
- Communication skills
- Upselling target achievement
- Active listening
- Sales
- Customer service
- English
- Improving customer support response time - Customer support response time improved (6-10%)
- Team leadership
- Food service inventory management
- Content management systems
- Client interaction via phone calls
- Client relationship development
- Resort
- Materials handling
- Task prioritization
- Data entry
- Contracts
- Adobe Creative Suite
- Cashiering
- Cross-selling
- Food Preparation
- Presentation skills
- Performance management
- Casual dining experience
- Time management
- Adobe Photoshop
- Inventory control
- Heavy lifting
- Call center agent experience
- Software troubleshooting
- Food Production
- Debt collection
- Promoting products
- Cash Handling
- Serving Experience
- Serving
- Graphic Design
- Food Safety
- Call center management
- Research
- Social media management
- Microsoft Powerpoint
- Record keeping
- Computer operation
- Cold calling
- Fraud
- Produce Experience
- Computer literacy
- Retail sales
- Kitchen Experience
- Pivot tables
- Banking
- Retail industry sales team management
- QuickBooks
- Relationship management
- Food Service
- Logistics
- Adobe Illustrator
- Handling customer inquiries
- Conflict management
- Technical Proficiency
- Human resources management
- Customer support experience within finance industry
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
Languages
English
Timeline
Teller II
Westamerica Bank
07.2023 - 04.2025
Customer Service Rep
Verizon Wireless
07.2021 - 03.2022
Tax Receptionist
H&R Block
01.2021 - 04.2021
Deli Associate
Walmart
05.2019 - 07.2021
Assistant Salad Bar Manager
Hy-Vee, Inc.
04.2014 - 02.2018
High school diploma - General Studies
Herbert Hoover High School