Eva Amedee
Orlando,USA
Summary
Looking over more than 150 employees. Helping do inventories on our products. Running the shift. Being the kitchen manager. Abilities Flexible team player that thrives in the environments requiring ability to effectively prioritize and juggles multiple concurrent projects. Confident, hard-working employee who is committed to achieving excellence. Highly motivated self-starter who takes initiative with minimal supervision. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Crew Member to Manger
Gilchrest Enterprise (McDonald's)
02.2010 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to streamline service processes, enhancing overall efficiency during peak hours.
- Assisted in training new crew members, promoting adherence to operational procedures and company policies.
- Prepared food items according to standardized recipes, ensuring consistency and quality across menu offerings.
- Monitored inventory levels regularly, communicating needs to management for timely restocking of supplies.
- Implemented best practices for food safety compliance, contributing to improved inspection scores and customer trust.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Financial Consuler
Orlando Health
Orlando, FL
07.2022 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Business office Administration (Certificate) - undefined
Florida career college
Orlando03.2020
High school diploma or GED - undefined
Jones High School
01.2012
Skills
- Live chat
- Call center
- Customer support experience within healthcare industry
- Database management
- Insurance verification (3 years)
- Kitchen Experience
- Public speaking
- Financial Planning
- Customer communication
- Interpersonal communication (7 years)
- Time management
- Windows
- Medical collection
- In-person customer service
- Customer service (10 years)
- Supervising Experience
- International customer service experience
- Food Safety
- Restaurant Management
- Medical office experience (3 years)
- Phone reception
- Computer literacy
- Kitchen Management Experience
- EHR systems
- Analysis skills
- Phone etiquette
- Recreation center
- Customer support specialist experience
- Office experience
- Teaching
- Customer support experience within hospitality industry
- Handling customer inquiries
- Phone inquiries
- Basic math
- Phone call management
- Negotiation
- Mobile devices
- Patient service
- Customer support - Customer support experience (3-5 years)
- Front desk
- Order processing
- Meal Preparation
- Managing customer accounts
- Improving customer support response time - Customer support response time improved (More than 30%)
- Clinic experience (3 years)
- Sales
- Computer skills (10 years)
- Financial services
- Administrative experience
- Medical terminology
- Culinary Experience
- Teamwork (10 years)
- Direct sales
- Customer issue escalation
- Data entry
- Customer support experience within finance industry
- Microsoft Teams
- Microsoft Outlook
- Health insurance verification via real-time eligibility check
- Food Preparation
- Microsoft Office (10 years)
- Leadership
- Guest services
- Bilingual
- Phone answering
- Plumbing
- Personal assistant experience
- Hospitality
- Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
- Financial concepts (2 years)
- Organizational skills
- Computer operation
- Typing
- Writing skills
- Databases
- Microsoft Word
- Retail sales
- Client services
- Water safety instruction
- Communication skills
- Billing issue inquiries
- Individual consumer customer service
- Microsoft Excel (10 years)
- Multi-line phone systems
- English (10 years)
- Office management
- Productivity software
- Cooking
- Pricing
- GAAP
Certification
- Driver's License
- Food Handler Certification
Timeline
Financial Consuler
Orlando Health
07.2022 - 06.2025
Crew Member to Manger
Gilchrest Enterprise (McDonald's)
02.2010 - Current
Business office Administration (Certificate) - undefined
Florida career college
High school diploma or GED - undefined
Jones High School