EBONIE PATRICK
Columbus
Summary
Summary-Detail oriented and quality focused. Successful track record handling complicated assignments. Highly experienced in reconciling insurance and patient payments and resolving account disputes. Proficient in a variety of practice management software applications. Dedicated to maintaining strict patient confidentiality. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Account Manger/Alaska Airline
Prime Flight Aviation
01.2026 - Current
- Assisted customers with flight inquiries and ticketing information.
- Resolved passenger complaints with empathy and professionalism.
- Coordinated baggage handling and ensured timely delivery to clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Drives operational excellence
- Creates an environment that cares for our frontline team members and celebrates the team successes
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Promotes an environment of mutual respect and trust between frontline team members
- Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
Ramp Agent
PRIME FLIGHT AVIATION
01.2025 - Current
- Aircraft Handling: Guide planes to gates, push them back, and marshal them safely using signals.
- Baggage & Cargo: Load, unload, sort, and transfer luggage, mail, and freight on and off aircraft using belt loaders and carts.
- Equipment Operation: Drive and operate various ground support equipment (GSE) like bag tugs, tow tractors, and servicing vehicles.
- Cabin Services: Perform basic cleaning, lavatory servicing, and restocking of aircraft interiors.
- Safety & Coordination: Adhere to strict safety protocols, perform pre/post-flight checks, and communicate with ground crew for quick turnarounds.
Wheelchair Agent
PrimeFlight Aviation
01.2025 - Current
- The role requires strong communication skills and a dedication to providing exceptional customer service to individuals with diverse needs.
- 18 years of age or older.
- Eligible to work in the United States.
- Ability to read, write, speak, and understand the English language, to include documents.
- Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices.
- Effectively communicate both in-person and through electronic means.
- Pass a background check and drug screen.
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs).
- Ability to work any day/shift, including holidays, within a 24/7 operation.
- Ability to lift up to 70 pounds.
- Prolonged standing and walking in an indoor/outdoor environment as applicable.
- Must be able to push, pull.
- Must be able to bend, stretch, squat.
- Exposure to moderate and at times high noise levels.
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
- Columbus, USA
Quality Assurance Analyst
Tranzact Technologies, Inc.
01.2024 - 12.2025
- Quality Assurance Representative Monitors The Sales And Enrollment Activities Of Our Marketing Staff For Compliance With Legal And Regulatory Requirements, Carrier-Specific Requirements And Adherence To Approved Scripts By Performing The Following Duties.
- Navigate Computer Systems To Efficiently Locate Specific Customer Data Including Call Recordings, Enrollment Applications And Scorecards.
- Search Various Approved Websites To Confirm The Accuracy Of Data Being Presented To The Customer.
- Maintain A Full, Functional Understanding Of The Products And The Compliance Requirements Of The Plans You Are Assigned To Audit.
- Record/Report Findings And Provide Written Factual Explanations Defining Your Conclusions.
- Conduct Sales/Enrollment Audits In Response To Allegations Generated By Both Internal And External Sources.
Customer Service Representative
Inktel Contact Center Solutions
01.2023 - 02.2024
- At Inktel I performed voice and email job duties I interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Remote
Customer Service Representative (Work From Home)
Contact US
07.2022 - 07.2023
- Assist in identify client needs, wants, or problems.
- I proactively looked for opportunities for rescheduling and restoring customers confidence.
- In this position I needed to be able to understand the plan and the and the plan limits.
- Communication about the plan will be by phone primarily, potentially via email.
- A problem solver: identify what is being asked, if there is no solution what can we do later
- Time management skills.
- Exercise control of call.
Front Desk Receptionist/ Medical Biller
Open Arms Counseling
01.2022 - 07.2022
- Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support taking payments and some billing.
- The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance.
- This position will multitask a variety of front office activities.
- Also, I helped with training new hires as well as helping in the hiring process of new hires.
Emailing Coordinator
Williams-Sonoma
01.2021 - 12.2021
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- (Work from Home)
Program Coordinator
Buckeye Health Plan
01.2015 - 08.2017
- Monitor program expenditures, prepare financial statements and maintain records pertaining to program activities, supervise the program's staff.
- Also, I scheduled program work, oversee daily operations, coordinate the activities of the program and set priorities for managing the program.
- Prepare or assist in the preparation of grant requests and funding continuation from outside sponsors.
Front Desk Reception
Gateway Self Storage
01.2012 - 06.2013
- Handle all invoices, billing, and faxes.
- Main contact person for billing issues.
- Also did marketing calls to build clients.
- Handled emails from headquarters or customers.
- Also made the office appearance well maintained.
- Also, I assisted with help train any new hires.
Credentialing Specialist
Volt (United Health Care)
01.2012 - 04.2013
- Answering inbound calls from providers wanting to be in network with United Health Care and ensuring databases detailing the practitioners schooling and licenses.
Inbound Customer Service Representative
The Garden City Group
01.2011 - 08.2012
- Answering inbound phone calls from clients who may need help filling out a claim form, or clients checking the status of their claim.
- This employment was dealing with groups of people filing mass lawsuits.
- I took personal information, and provided updates of the cases to the customer calling in.
Education
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American School of Technology
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Westerville South High School
Skills
- Medical Insurance
- Customer service
- CPT-10
- Medical office experience
- EMR systems
- ICD-9
- Office experience
- Medical billing
- Outpatient
- Computer skills
- Microsoft Word
- Medical records
- Claim Entry & Payment Posting
- Live Chat
- Time management
- Workforce development
- Pricing
- Medical Coding
- ICD-10
- Insurance & Patient Aging
- Medical Scheduling
- Conflict management
- Excellent Phone Skills
- Organizational skills
- Various Practice Management Software
- Typing
- Medical Terminology
- Medical coding
- Records Organization & Management
- Search engines
- Excellent Interpersonal Skills
- HIPAA Compliance
- Live chat
- Insurance verification
- Online Claim Submission & ERA
- Technical support
- Power Point
- Phone etiquette
- Training & development
- Communication skills
- Negotiation
- CPT coding
Certification
Driver's License
Me
Me
Timeline
Account Manger/Alaska Airline
Prime Flight Aviation
01.2026 - Current
Ramp Agent
PRIME FLIGHT AVIATION
01.2025 - Current
Wheelchair Agent
PrimeFlight Aviation
01.2025 - Current
Quality Assurance Analyst
Tranzact Technologies, Inc.
01.2024 - 12.2025
Customer Service Representative
Inktel Contact Center Solutions
01.2023 - 02.2024
Customer Service Representative (Work From Home)
Contact US
07.2022 - 07.2023
Front Desk Receptionist/ Medical Biller
Open Arms Counseling
01.2022 - 07.2022
Emailing Coordinator
Williams-Sonoma
01.2021 - 12.2021
Program Coordinator
Buckeye Health Plan
01.2015 - 08.2017
Front Desk Reception
Gateway Self Storage
01.2012 - 06.2013
Credentialing Specialist
Volt (United Health Care)
01.2012 - 04.2013
Inbound Customer Service Representative
The Garden City Group
01.2011 - 08.2012
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Westerville South High School
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American School of Technology