Eunarika Brown
Pelham,GA
Summary
Motivated, hardworking, & punctual Technical Specialist with over 3 years in a virtual customer service environment. Backed by strong healthcare skills leveraging cross-functional pharmaceutical services experience. Follows policies and procedures as well as guidelines to assure consistent quality. Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint). Proficient oral and written communication skills. Exceptional time management skills. Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment. Independent, Sound decision-making and problem-solving skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Southern Pines
06.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant
Pelham Parkway Nursing Home
09.2021 - 03.2024
- Helps residents with their daily activities
- Report any bruises or skin problems to the nurse
- Works independently and serves as a liaison to clinic staff (physicians and nurses) to support the medication use system
- Responsible for making the residents comfortable and feeling like they are at home
- Communicating with families, bathing, and charting on the residents
- Assisted residents with mobility needs by providing support during transfers and ambulation activities.
Technical System Support
Kelly Services
07.2023 - 01.2024
- Receives, investigates and resolve all customer inquiries timely and accurately.
- Handle customer service inquiries and problems via the telephone.
- Ensures all customer communication is clearly documented.
- Interacts through various channels such as Chat, Phone, E-mail and TEAMS.
- Educate caller to ensure resolution is achieved on first contact.
Client Relations Specialist
Sitel
05.2021 - 07.2022
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for services.
- Entered customer interactions details in Citrix Software to track requests, document problems and recorded solutions offered.
- Liaised with customers, management, and sales team to better understand customer needs and recommended appropriate solutions.
Education
High School Diploma -
Pelham High School
Pelham, GAHigh School Diploma - Cosmetologist
Southern Regional Technical College
Thomasville, GA07.2025
Skills
- Back and Front Office Operations
- Customer Service and Quality Assurance
- Organizations, Time & Workflow Management
- Analytical and Problem-Solving Skills
- Direct Marketing & Customer Interactions
- Procedure Development
- Procedure Refinement
- Ability To Excel in Team Environment
- Computer Applications in Financial and Accounting Services
- Confident Presentation, Communication & Interpersonal
- Microsoft Office Suite (Word, Excel, and PowerPoint), Types 50 WPM
Accomplishments
I graduated from Southern Regional Technical College in July 2025. I majored in Cosmetology I have now took this opportunity to make others look and feel beautiful.
Certification
Certified Nurse Assistant
Timeline
CNA
Southern Pines
06.2025 - Current
Technical System Support
Kelly Services
07.2023 - 01.2024
Certified Nursing Assistant
Pelham Parkway Nursing Home
09.2021 - 03.2024
Client Relations Specialist
Sitel
05.2021 - 07.2022
High School Diploma -
Pelham High School
High School Diploma - Cosmetologist
Southern Regional Technical College