Eunice Aluko
Summary
Professional Summary
Epic Resolute Professional Billing (PB) Certified Analyst with over 9 years of healthcare IT experience supporting implementations, upgrades, and optimization of Epic applications. Skilled in documenting and redesigning business workflows, managing workqueues, configuring system builds, and providing go-live support across diverse client environments. Known for strong collaboration with cross-functional teams, vendors, and clients to improve billing processes, streamline revenue cycle operations, and deliver high-quality Epic solutions.
Overview
9
9
years of professional experience
Work History
Epic Credentialed Trainer / Analyst
Legacy Health Community Health
10.2023 - Current
- Assisted in developing training materials for Epic systems and workflows.
- Supported end-users in navigating Epic software through hands-on training sessions.
- Collaborated with team members to identify key learning objectives for training programs.
- Conducted user assessments to tailor training approaches based on individual needs.
- Delivered Epic Resolute PB go-live support across multiple departments, assisting end-users with billing workflows, charge entry, claims processing, and WQ management.
- Partnered with clinical and revenue cycle teams to document current state workflows, identify gaps, and implement workflow improvements.
- Assisted with system configuration, integration setup, and testing, ensuring alignment with client needs and Epic standards.
- Provided incident management and upgrade support, resolving issues in collaboration with Epic vendor and IT teams.
- Supported multiple optimization projects, contributing to enhancements that improved billing accuracy and reduced claim denials.
Epic Activation Consultant
Tech Mahindra
11.2020 - 10.2023
- Served as on-site go-live support for Epic PB and HB during Community Connect launches.
- Provided training and support to end-users, enhancing their proficiency with Epic applications and workflows.
- Guided physicians, billers, and front-office staff in navigating Epic billing modules during system activation.
- Logged, tracked, and escalated technical issues, working with Epic and IT teams to provide timely resolutions.
- Conducted elbow-to-elbow training, improving staff adoption of new Epic billing processes.
- Assisted in troubleshooting technical issues, fostering quick resolutions to minimize disruption during implementation phases.
Healthcare IT Specialist
Crothall Healthcare Inc.
10.2016 - 09.2023
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Managed software installations and updates, ensuring compliance with company policies and security standards.
- Conducted system diagnostics and troubleshooting, improving operational efficiency for IT infrastructure.
- Developed and maintained documentation for processes and procedures, facilitating knowledge sharing among team members.
- Supported day-to-day Epic PB operations, including WQ monitoring, claim edits, and charge router workflows.
- Collaborated with project managers and business analysts to translate requirements into functional specifications.
- Assisted in testing activities for upgrades and patches, ensuring system integrity and performance.
- Documented workflows, created training materials, and provided end-user support for revenue cycle applications.
Education
MBA - Management Information Systems
Keller Graduate School of Management
Lisle, IL06-2026
Bachelor of Science - Business Administration in Health Services
DeVry University
Lisle, IL06-2024
Skills
- Core Skills & Certifications
- Epic Certifications: Epic Resolute Professional Billing (PB),
- Revenue Cycle Applications: PB Claims, HB/HB Claims, Charge Router, Real Time Eligibility (RTE)
- Epic Credentialed Trainer (Optime and Anesthesia)
- Epic Go-Live & Optimization Support
- Workflow Analysis & Documentation
- Incident & Enhancement Management
- Test Planning & Execution (UAT, Performance Testing)
- Workqueue (WQ) Management
- Training & End-User Support
- Consulting & Client-Facing Communication
- HIPAA compliance
- Epic software proficiency
- Clinical documentation
- Software implementation
Timeline
Epic Credentialed Trainer / Analyst
Legacy Health Community Health
10.2023 - Current
Epic Activation Consultant
Tech Mahindra
11.2020 - 10.2023
Healthcare IT Specialist
Crothall Healthcare Inc.
10.2016 - 09.2023
MBA - Management Information Systems
Keller Graduate School of Management
Bachelor of Science - Business Administration in Health Services
DeVry University
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