Eunice Antunes Brito
New Bedford,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Process
Amazon
09.2018 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Front Desk Receptionist
Fabricare Cleaners
09.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Shift Leader
Dunkin' Donuts Franchising
04.2015 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Quincy College
Quincy, MA09.2018
Skills
- Workflow Management
- Report Analysis
- Process flows
- Dispute Resolution
- Bilingual
- Problem solver
- Customer Service experience
Affiliations
Albertina Semedo- +1 (401) 428-8562
Juan Grajales- ( 978)333-3610
Melany alfama- +1 (617) 806-6238
Languages
Portuguese
Native or Bilingual
Cape verde creole
Native or Bilingual
English
Native or Bilingual
Timeline
Process
Amazon
09.2018 - Current
Front Desk Receptionist
Fabricare Cleaners
09.2018 - 12.2019
Shift Leader
Dunkin' Donuts Franchising
04.2015 - 09.2018
Quincy College