Austin Walters
Arkansas City
Summary
Dynamic team leader with extensive experience in mentoring and coaching staff. Skilled in critical thinking and clear communication, contributing to operational excellence and employee engagement across diverse teams.
Accomplished Process Assistant with strong multitasking abilities and a focus on safety management. Proven track record in streamlining operations and driving continuous improvement initiatives that enhance overall business performance.
Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.
Overview
12
12
years of professional experience
Work History
Process Assistant/Manager
Amazon
Oklahoma City, OK
12.2024 - Current
- Streamlined daily operational workflows to enhance team efficiency and productivity.
- Assisted in inventory management utilizing Amazon's inventory tracking systems.
- Collaborated with cross-functional teams to resolve process-related issues quickly.
- Conducted quality checks on outgoing packages to ensure compliance with company standards.
- Provided training and support to new employees on standard operating procedures.
- Implemented process improvements that reduced error rates during fulfillment operations.
- Maintained accurate documentation of operational processes and inventory levels.
- Adapted swiftly to changing priorities, ensuring seamless execution of tasks across shifts.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Led cross-functional projects aimed at enhancing customer satisfaction through improved service delivery.
- Collaborated with leadership to develop strategies for optimizing supply chain logistics and reducing costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Service Plumber/industrial Plumbing New Build
OKC Plumbing
Oklahoma City, OK
01.2021 - 12.2024
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Conducted routine maintenance on water heaters, faucets, and toilets to enhance functionality.
- Diagnosed plumbing issues using specialized tools, providing effective solutions for customers.
- Collaborated with team members to streamline service calls and improve response times.
- Assisted in training new technicians on safety protocols and best practices in plumbing services.
- Maintained accurate records of service performed and materials used during jobs.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Offered guidance and training to junior team members.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Enhanced workplace safety by adhering to industry best practices and conducting regular safety training sessions for staff members.
General Construction Worker/Finish Carpenter
Self
Oklahoma City, OK/ Wichita Ks
01.2014 - 01.2022
- Operated heavy machinery, ensuring adherence to safety standards and protocols.
- Collaborated with team members to complete projects on schedule and within budget constraints.
- Assisted in site preparation by clearing debris and organizing materials for efficient workflow.
- Conducted regular inspections of tools and equipment, maintaining optimal functionality and safety compliance.
- Trained new employees on proper construction techniques and safety procedures, enhancing team productivity.
- Implemented process improvements that reduced waste and increased job site efficiency by streamlining operations.
- Utilized strong problem-solving skills to address unforeseen issues during construction, minimizing delays and additional costs.
- Efficiently prioritized tasks according to project needs, ensuring deadlines were consistently met without compromising quality standards.
Education
GED -
Sauguro Highschool
ArizonaSkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Data entry
- Verbal and written communication
- Workflow design
- Staff mentoring and coaching
- Reporting and documentation
- Multitasking and time management
- Clear communication
- Fast learner
- Workflow planning
- Process improvement
- Employee communications
- Critical thinking
- Schedule management
- Documentation and recordkeeping
- Meeting participation
- Records management systems
- Inventory management
- Labor relations
- Database entry
- Professional networking
- Report development
- Project planning
- Editing and proofreading
- Order placement
Accomplishments
While i have been at Amazon i have achieved many goals set forth for myself.
- Made it to a PA/Management position with in 5 months of employment.
- Launched only the fifth grocery department in Amazon history.
- With launching the grocery department we were the first warehouse to pass LOTS successfully.
- Maintain quality metrics as well as daily coaching and associate engagement.
- Work closely with Operation management team to ensure productivity and a safe work place.
Timeline
Process Assistant/Manager
Amazon
12.2024 - Current
Service Plumber/industrial Plumbing New Build
OKC Plumbing
01.2021 - 12.2024
General Construction Worker/Finish Carpenter
Self
01.2014 - 01.2022
GED -
Sauguro Highschool