Robyn Aitken
Process Assistant
Las Vegas,NV
Summary
Results-driven Process Assistant with strong capability in enhancing productivity and streamlining workflow processes. Specialize in process optimization, quality control, and data analysis to support efficient operations. Excel in communication, problem-solving, and teamwork, leveraging these skills to foster collaboration and improve process outcomes.
Overview
19
19
years of professional experience
Work History
Process Assistant (Assistant Shift Manager)
AMAZON SERVICES, LLC
North Las Vegas, USA
06.2023 - Current
- Spearheaded the launch of Amazon's first RSR Delivery Station in Southern Utah, coordinating site readiness, freight planning, and staffing initiatives.
- Led end-to-end onboarding and training for new associates at a temporary IXD site in North Las Vegas, creating scalable training procedures for Receive/Prep workflows.
- Designed and implemented a structured mentor/shadow program to support associate development at the new delivery station.
- Supported senior leadership with daily shift execution, labor planning, and performance tracking to maintain productivity and safety standards.
Fulfillment Associate (Tier 1)
AMAZON SERVICES, LLC
Las Vegas, USA
10.2022 - 06.2023
- Consistently exceeded daily production goals across stow, pick, and pack departments.
- Maintained strict adherence to Amazon safety protocols and standard operating procedures.
Operations Specialist
EXPEDIA, INC.
Las Vegas, USA
07.2006 - 07.2011
- Revamped the employee training manual to enhance onboarding efficiency within the finance department.
- Streamlined vendor payment dispute processes, reducing resolution times and improving vendor satisfaction.
- Delivered proactive outreach and training to vendors transitioning to a new payment platform, improving accuracy and reducing processing delays.
Education
Certification - Paralegal Studies
University of Nevada
Las Vegas01-2018
Bachelor of Arts - English
Concordia University
Ann Arbor, MI03.2000
High School Diploma -
Plymouth Canton High School
Canton, MI06.1993
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Intermediate SQL knowledge
- Strong team leadership
- Shift coordination experience
- Expertise in associate onboarding
- Training program development
- Data-driven problem solving
- Trend analysis
- Excellent time management
- Communication skills
- Cross-functional collaboration skills
- performance tracking
- safety compliance
- process improvement
- operations optimization
- training procedures
- attention to detail
- problem solving
- Safety management
- Verbal and written communication
- Reporting and documentation
- Continuous improvement
- Time management abilities
- Advanced MS office suite
- Multitasking Abilities
- Critical thinking
- Issue response and resolution
- Team building
- Self motivation
- Clear communication
- Calculations and analysis
- effective communication
Technical And Leadership Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Intermediate SQL knowledge
- Strong team leadership and shift coordination experience
- Expertise in associate onboarding and training program development
- Data-driven problem solving and trend analysis to optimize operational flow
- Excellent time management, communication, and cross-functional collaboration skills
Timeline
Process Assistant (Assistant Shift Manager)
AMAZON SERVICES, LLC
06.2023 - Current
Fulfillment Associate (Tier 1)
AMAZON SERVICES, LLC
10.2022 - 06.2023
Operations Specialist
EXPEDIA, INC.
07.2006 - 07.2011
Certification - Paralegal Studies
University of Nevada
Bachelor of Arts - English
Concordia University
High School Diploma -
Plymouth Canton High School