Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eunice Arias

Providence

Summary

Professional administrative support specialist prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols.

Overview

12
12
years of professional experience

Work History

Lead Medical Secretary

Brown Dermatology
10.2020 - Current
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.

Outpatient Service Rep

Lifespan
01.2017 - 10.2020
  • Provided exceptional customer service while handling high call volumes for appointment scheduling, rescheduling, cancellations, and inquiries.
  • Enhanced overall service quality by participating in regular performance evaluations and implementing recommended strategies for improvement.
  • Assisted healthcare providers with patient care coordination, ensuring timely access to necessary treatments and resources.
  • Streamlined the check-in process for patients, resulting in reduced wait times and improved patient experience.
  • Improved operational efficiency by accurately entering and updating patient information in electronic health records systems.

OST Counselor

YMCA Greater of Providence
06.2013 - 01.2017
  • Assisted Afterschool Program, 5 days a week
  • Worked with 27 kids from Kindergarten to 5th grade
  • Ensure 13 students from 4th and 5th grade group receive assistance with homework, reading, math, and writing
  • Ensure they understand what they are doing and explaining to them step by step on how to do their homework
  • Following curriculums with children including: Science Experiments, Reading Workshop, and Math Workshop with Certified Teachers

Education

Vocational Training - Business Operations Training

Year Up Providence
Providence, RI
09.2017

Diploma - undefined

Dr. Jorge Alvarez High School
Providence, RI
06.2012

Skills

  • Insurance Verification (9 years)
  • Medical Office Experience (9 years)
  • EClinicalWorks (5 year)
  • Medical records (9 years)
  • Customer Service Skills (9 years)
  • Epic (9 years)

Languages

English - Expert
Spanish - Fluent

Timeline

Lead Medical Secretary

Brown Dermatology
10.2020 - Current

Outpatient Service Rep

Lifespan
01.2017 - 10.2020

OST Counselor

YMCA Greater of Providence
06.2013 - 01.2017

Diploma - undefined

Dr. Jorge Alvarez High School

Vocational Training - Business Operations Training

Year Up Providence

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