Chastity Owen
Arcare
Hernando,MS
1
Certification
28
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Lead Medical Secretary
3 Months- Managed patient scheduling and appointment coordination, optimizing workflow efficiency.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Supported medical staff by preparing necessary documentation for patient consultations and procedures.
- Assisted in billing processes and insurance verification to streamline financial operations.
- Developed standardized procedures for handling patient inquiries, improving response times and satisfaction rates.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Registered new patients in electronic medical records prior to appointment scheduling.
Office Manager
9 Months- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Coordinated communication between departments to enhance collaboration and information flow.
- Managed inventory and supplies, ensuring timely procurement and cost-effective sourcing strategies.
- Developed and maintained filing systems for improved document retrieval and organization.
- Led training sessions for new staff on office procedures and best practices to enhance productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office Manager
2 Years 2 Months- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Evaluated office processes regularly, identifying areas for improvement to drive operational efficiency.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to the front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Clinical Outreach
2 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Office Manager
3 Years 2 Months- Evaluated and approved prescreen applications for potential new clients.
- Completed intake of new admission
- Managed case management needs for clients, including FMLA and Short Term Disability.
- Assisted with clients being seen by doctor for psych evaluation and H&P, follow-ups, medication management and refilling of medications
- Assisted with Utilization Department each week with insurance reviews on clients’ authorization for more treatment.
- Processed billing on a weekly basis for client services.
- Coordinated outreach marketing efforts to engage potential clients.
Case Manager
2 Years 5 Months- Scheduled weekly appointments with clients to assist with needs at discharge, such as finding sober living homes and/or employment
- Sent confirmation letters to lawyers, courts, and legal representatives, ensuring clients received timely updates during treatment
- Scheduled weekly appointments with clients to assist with discharge needs, including finding sober living homes and employment.
Nursing Coordinator
1 Year 9 Months- Compiled weekly reports to ensure compliance with state and federal guidelines
- Supported Director of Nursing in administrative tasks
- Coordinated nurse and technician schedules across all units
Workshop Supervisor
3 Years 10 Months- Developed and implemented individualized plans for people with developmental disabilities to enhance their daily living skills.
- Oversaw daily activities of staff and clients in various settings.
- Completed documentation, billing, payroll, and reports.
Program Coordinator
10 Years 4 Months- Coordinated scheduling of staff, trainings, meetings, in-services, and medical appointments to ensure timely support for clients.
- Participated in yearly, semi-annual, and quarterly meetings with DDSD to align on program objectives and client needs.
- Trained staff on delegable tasks and conducted individual training for each client on my caseload.
- Compiled and submitted monthly reports on client progress and needs, facilitating informed decision-making for care strategies.
Education
Doctor of Nursing Practice - LPN
GED - General Studies
Skills
Medical Office Experience
EMR Systems
Supervision experience
Computer proficiency
Insurance verification
Clerical support
Clerical experience
Office coordination
Computer skills
Management experience
Supervising experience
Call center experience
Patient communication
Relationship building
Patient outreach
Certification
- CPR/AED
- August 2020 to August 2022
Timeline
Lead Medical Secretary
Arcare
04.2026 - 07.2026Read More
Office Manager
Arcare
07.2025 - 04.2026Read More
Office Manager
IAC
05.2023 - 07.2025Read More
Clinical Outreach
GateHouse Treatment Center
05.2021 - 05.2023Read More
Office Manager
PAX Memphis Recovery
03.2018 - 05.2021Read More
Case Manager
Turning Point
09.2015 - 02.2018Read More
Nursing Coordinator
Delta Medical Center
12.2013 - 09.2015Read More
Workshop Supervisor
McCalls Chapel School
04.2009 - 02.2013Read More
Program Coordinator
McCalls Chapel School
12.1998 - 04.2009Read More
Southaven High School
GED from General Studies
Read More
Pontotoc Technology Center
Doctor of Nursing Practice from LPN
Read More