Cindi Talarico
Cherry Hill,NJ
Summary
Highly motivated Patient Service Representative Supervisor with over 20 years of expertise in overseeing administrative operations in healthcare settings. Proven record of improving efficiency, enhancing patient satisfaction and ensuring healthcare regulations. Exceptional leadership, organizational, and communicational skills, committed to delivering excellent patient care and operational excellence.
Overview
21
21
years of professional experience
Work History
Lead Medical Secretary
Virtua Health System
Willingboro , NJ
06.2024 - Current
- Greet patients and visitors. Addresses and resolves inquiries
- Oversee daily office operations for a smooth and efficient workflow
- Manage front desk staff and ensure excellent customer service
- Coordinate patient scheduling and maintain organized health records
- Handle billing, payments, and administrative tasks
- Schedule management, meetings and conferences. Prepares meeting minutes and memos
- Assists in orienting new office staff; participates in performance improvement initiatives; coordinates and maintains support personnel schedules.
- Fosters a welcoming and professional environment for all patients and staff
Patient Service Representative Supervisor
South Jersey Radiology Associates
Cherry Hill, NJ
04.2015 - 06.2024
- Supervised and provided leadership skills to a team of front desk staff
- Set performance goals, submitted performance evaluations and quality control
- Coached, mentored and trained employees in job specific tasks and evaluate continued education needs to improve employee and team performance
- Monitored employee productivity, provide feedback and offer guidance
- Responsible for interviewing candidates for open positions as well as disciplining employees
- Coordinated employee schedules to ensure adequate staffing, determine work procedures, and organize workflow
- Maintained and processed payroll including PTO, absences and leaves for all staff
- Compiled and provided productivity reports to management as needed
- Resolved escalated complaints and answer questions regarding policies and procedures
- Communicated information to upper management and all employees to build strong team collaboration skills
- Assisted office manager with audits
Patient Service Representative
South Jersey Radiology Associates
Cherry Hill, NJ
05.2004 - 06.2024
- Greeted patients upon arrival providing excellent customer service skills
- Registered patients by collecting and verifying patient demographic information, insurance data, and referring physician information as well as meaningful use
- Achieved accurate and complete data entry for each patient
- Checked insurance eligibility, calculated, and collected cost shares
- Obtained insurance authorizations and referrals if needed
- Explained studies, procedures and preps to patients while scheduling appointments
- Answered the telephone, fax reports, request and release images
- Communicated with referring providers, insurance companies and radiologists as needed
- Maintained confidentiality and comply with all HIPAA and corporate
- Performed all duties according to company policies, procedures and standards of conduct
Education
High School -
Pennsauken High School
Pennsauken, NJ06.2000
Rowan University
Mount LaurelSkills
- Proven experience as a supervisor
- Time management
- Multitasking
- Patient Care
- Healthcare Administration
- Electronic Medical Records
Timeline
Lead Medical Secretary
Virtua Health System
06.2024 - Current
Patient Service Representative Supervisor
South Jersey Radiology Associates
04.2015 - 06.2024
Patient Service Representative
South Jersey Radiology Associates
05.2004 - 06.2024
High School -
Pennsauken High School
Rowan University