Cindi Talarico
Cherry Hill,NJ
Summary
To obtain a position that will utilize my organizational, professional and leadership skills.
Overview
20
20
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE SUPERVISOR
South Jersey Radiology Associates
2015.04 - Current
- Supervise and provide leadership skills to a team of front desk staff
- Set performance goals, submit performance evaluations and quality control
- Coach, mentor and train employees in job specific tasks and evaluate continued educational needs to improve employee and team performance
- Monitor employee productivity, provide feedback and offer guidance
- Responsible for interviewing candidates for open positions as well as disciplining employees
- Coordinate employee schedules to ensure adequate staffing, determine work procedures, and organize workflow
- Maintain and process payroll including PTO, absences, and leaves for all non-clinical and clinical staff
- Compile and provide productivity reports to management as needed
- Resolve escalated complaints and answer questions regarding policies and procedures
- Ability to manage multiple tasks while remaining adaptable and flexible
- Communicate information to upper management and all employees to build strong team collaboration skills
- Assist office manager with audits, inspections and overall operations of the front desk and office.
PATIENT SERVICE REPRESENTATIVE
South Jersey Radiology Associates
2004.05 - Current
- Greeting patients upon arrival while providing excellent customer service skills
- Register patients by collecting and verifying patient demographic information, insurance data, and referring physician information as well as meaningful use
- Achieve accurate and complete data entry for each patient
- Check insurance eligibility, calculate, and collect cost shares
- Obtain insurance authorizations and referrals if needed
- Explain studies, procedures and preps to patients while scheduling appointments for various modalities such as MRI, CT, fluoroscopy, ultrasound, mammography, Dexa, and general exams
- Monitor mammogram reports and Birads to ensure patients and referring providers are informed of results
- Schedule additional imaging, breast ultrasounds as well as breast biopsies in a timely manner
- Answer the telephone and fax reports
- Request and release images
- Communicate with referring providers, insurance companies and radiologists
- Maintain confidentiality and comply with all HIPAA and corporate
- Perform all duties according to company policies, procedures, and standards of conduct.
Education
Continuing Education Courses
Rowan University
Mount Laurel, NJPennsauken High School
Pennsauken, NJ06.2000
Skills
- Proven experience as a supervisor
- Strong communication skills
- Microsoft Office
- Outstanding organizational and leadership skills
- Ability to learn a variety of job descriptions and multitask
- Time Management
- Patient Care
- EMR experience
Timeline
PATIENT SERVICE REPRESENTATIVE SUPERVISOR
South Jersey Radiology Associates
2015.04 - Current
PATIENT SERVICE REPRESENTATIVE
South Jersey Radiology Associates
2004.05 - Current
Continuing Education Courses
Rowan University
Pennsauken High School