Manuela Andrade
Riverside,RI
Summary
Organized and dedicated Lead Medical Secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Lead Medical Secretary
Rhode Island Medical Imaging
10.2023 - Current
- Work pull list for patients that are scheduled for future exams. Follows up on outstanding outside medical records in a timely fashion . follow-up with unread list and pending list, merging accounts as needed.
- Coordinate and communicate with the Radiologist and referring physicians and staff as required.
- Ensure that films, examination requisitions and other related records are properly completed to ensure correct patient information, statistical and billing information.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Participate in the interview process for Medical Secretary vacancies.
- Evaluate and review subordinate's performance and complete performance evaluations.
- Assisted coworkers and staff members with special tasks on daily basis.
Medical Secretary
Rhode Island Medical Imaging
01.2023 - 10.2023
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned and insurance cards. i
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Senior Loan Processor
Home Loan Investment Bank
03.2022 - 12.2022
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
Loan Coordinator
Guaranteed Rate Affinity
11.2020 - 03.2021
- Review the UW approval with MC and address remaining outstanding conditions.
- Prepare and send conditional Loan Commitment letters to borrowers, if applicable.
- Place all applicable third-party orders per the UW approval and start the LC Dashboard.
- Update Encompass, 2015 itemization and re-run AUS as necessary to ensure approval.
- Managed client expectations by clearly communicating terms, conditions, requirements, and timelines throughout the loan process.
- Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
Education
GED -
East Providence High School
East Providence, RISkills
- Organization and Time Management
- Interpersonal Communication
- Flexible and Adaptable
- Task Prioritization
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Medical Secretary
Rhode Island Medical Imaging
10.2023 - Current
Medical Secretary
Rhode Island Medical Imaging
01.2023 - 10.2023
Senior Loan Processor
Home Loan Investment Bank
03.2022 - 12.2022
Loan Coordinator
Guaranteed Rate Affinity
11.2020 - 03.2021
GED -
East Providence High School
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