Erin Gonzalez
Pemberton,NJ
Summary
Efficient and detail-oriented medical secretary with 10+ years of experience in administrative support within healthcare settings. Proficient in medical terminology, patient scheduling, and billing processes, ensuring compliance with HIPAA guidelines. Demonstrated leadership in coordinating office staff and participating in performance improvement initiatives. Skilled in data entry and customer service, contributing to streamlined operations and enhanced patient experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Secretary
Virtua Health
Mount Holly, USA
10.2021 - Current
- Provide secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment.
- Compiles information for recording purposes and prepares reports.
- Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow.
- Greets patients and other visitors. Maintains patient flow. Addresses and resolves routine inquiries.
- Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed.
- Sorts and distributes mail.
- Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals.
- Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues.
- Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses.
- Schedules management appointments, meetings, conferences. Prepare meeting minutes and memos.
- May maintain calendars/itinerary for management personnel as requested.
- Assists in orienting new office staff; participates in performance improvement initiatives; coordinates and maintains support personnel schedules.
- Maintains office equipment (copier, fax, etc.), ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies.
- Proficiency in using computers.
- Excellent communication skills (verbal-written-listening) in order to interact with patients, medical staff and other internal/external clientele.
- Strong organizational skills ability to use sound judgment to prioritize duties.
- Familiarity with department policies and procedures or ability to quickly learn and operate within those parameters.
Billing Specialist II
HCL Americas
04.2019 - 08.2020
- Customer service
- Review and enter contracts
- Specialized Billing
- Work with leasing companies
- Do credits on customer accounts
- Manage contracts teams on and offshore.
Lead Contracts Coordinator
Stewart a Xerox Company
Mount Laurel, USA
04.2014 - 03.2019
- Customer service
- Review and enter contracts
- Specialized Billing
- Work with leasing companies
- Do credits on customer accounts
- Manage contracts on and offshore teams.
Waitress
Vincentown Diner
Vincentown, USA
01.2013 - 12.2013
- Entered orders into computer system
- Delivered accurate orders to customers
- Provide customers with receipt.
Waitress
Iron Skillet Restaurant
Bordentown, USA
01.2012 - 12.2013
- Entered orders into computer system
- Delivered accurate orders to customers
- Provided customers with receipt.
Sr. Police Records Clerk
Pemberton Twp
Pemberton, USA
01.2002 - 12.2011
- Provided all statistics to the State of New Jersey for crime reporting
- Prepared cases for the Burlington County Prosecutors Office.
- Data entry, payroll, customer service, firearms.
Scheduling Representative
Deborah Heart & Lung Center
Browns Mills, USA
01.2000 - 12.2002
- Scheduled and ordered tests for patients according to doctor's orders.
- Registered patients verifying insurance.
- Data entry and customer service.
Before and After School Leader
RAF Lakenheath
, England
01.1997 - 12.1998
- Created lesson plans for children ages 5 to 14.
- Interacted with the children and their parents.
- Maintained a safe and healthy environment.
Education
High school diploma or GED - Upper secondary education, Some college, High School under the academics program
Pemberton Twp High School
Pemberton, NJ01.1995
Some College (No Degree) -
Burlington County College
Pemberton, NJSkills
- Accounts payable
- Microsoft Powerpoint
- Research
- Microsoft Outlook
- Administrative experience
- Cash handling
- Hospitality
- Front desk
- Office experience
- Data entry
- Microsoft Excel
- Insurance Verification
- Medical terminology
- Group counseling
- Supervising experience
- English
- Employee relations
- Organizational skills
- Active listening
- ERP systems
- Guest relations
- Confidentiality
- Computer skills
- Event planning
- Emotional regulation techniques
- Group therapy
- Medical receptionist
- Computer operation
- Contracts
- Phone communication
- Client interaction via phone calls
- HIPAA
- Medical office experience
- Accounts receivable
- Typing
- Mobile devices
- Microsoft Office
- Empathy
- Accounting and finance experience
- Documentation review
- Telehealth experience
- Customer service
- Customer inquiry handling
- Team management
- Microsoft Word
- Order Entry
- Shipping & receiving
- Medical Scheduling
- Statistics
- Clerical experience
- Zoom
- Accounts receivable management
- Appointment scheduling
- Insurance verification
- Patient registration
- Customer relationship management
- Document preparation
- Data entry accuracy
- Compliance adherence
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Detail orientation
- Patient appointment coordination
- Adaptable to change
- Professional telephone etiquette
- Phone reception
- Patient confidentiality adherence
- Office reception
- Detail-oriented approach
- Critical thinking
- Medical office management
- Payment collection
- Administrative support experience
- Patient check-in
- Clinical support
- Patient scheduling
- Conflict resolution techniques
- HIPAA compliance
- Interpersonal relationship building
- Procedure registration
- Appointment coordination
- Strong organizational skills
- Patient service management
- Inventory management
- Patient scheduling proficiency
- Relationship building
- Professional correspondence
- Office management
- Telephone etiquette
- Heartsaver CPR AED
- Multitasking Abilities
- Teamwork and collaboration
- BLS certified
- Self motivation
- Appointment setting
Certification
- Driver's License
- CPR Certification
Languages
English
Affiliations
PTO Treasurer
References
References available upon request.
Timeline
Medical Secretary
Virtua Health
10.2021 - Current
Billing Specialist II
HCL Americas
04.2019 - 08.2020
Lead Contracts Coordinator
Stewart a Xerox Company
04.2014 - 03.2019
Waitress
Vincentown Diner
01.2013 - 12.2013
Waitress
Iron Skillet Restaurant
01.2012 - 12.2013
Sr. Police Records Clerk
Pemberton Twp
01.2002 - 12.2011
Scheduling Representative
Deborah Heart & Lung Center
01.2000 - 12.2002
Before and After School Leader
RAF Lakenheath
01.1997 - 12.1998
High school diploma or GED - Upper secondary education, Some college, High School under the academics program
Pemberton Twp High School
Some College (No Degree) -
Burlington County College