Kristen Acosta
Buffalo,NY
Summary
Highly capable medical clerk, office manager and retail manager offering a solid background in multiple industries. A talented team builder with proven project management and administrative supervision skills. Enthusiastic about helping patients, and serving customers and clients while exceeding all performance targets. Authorized to work in the US for any employer
Overview
1
1
Certification
16
16
years of professional experience
Work History
Medical Assistant/Medical Secretary
BVC Wound Care & Hyperbaric Oxygen
01.2023 - 01.2026
- Rooming patients/taking vitals
- Treatments
- Check in/check out
- Chart prep/medical records
Patient Care Technician
WNY MRI
01.2022 - 01.2023
- Patient intake and check-in
- Appointment scheduling
- Insurance verification, prior authorization and procedure coordination.
- Medical records
COVID-19 Tester/Unit clerk
Garden Gate HCF
01.2020 - 01.2022
- Procedures and protocol for medical safety
- Experience with multiple EMRS and computer software
- Coordinating inter-facility testing schedules for 300+ employees
Department Manager/Unloading
Walmart
01.2016 - 01.2020
- Unloading and breaking down deliveries from associated warehouse.
- Tracking and pricing inventory, stocking, cleaning, planning and breaking down displays.
Office Manager
Four Star Resolution
01.2010 - 01.2016
- Collections/accounts receivable
- Quality control
- Maintaining certification and registration with Federal and state agencies
Education
High School Diploma - Upper secondary education
Hutchinson central technical h.s.
Buffalo, NY06-1998
Skills
Clerical Experience
Administrative experience
HIPAA
Invoice dispute resolution
Medical Office Experience
Quality assurance
Spreadsheet data validation
Managing patient records
Prior authorization
Data entry
Sales
Records management
Point-Click Care
Task prioritization
MEDENT
Providing product information
Non-technical user support
Infection Control Training
Inventory management
Spreadsheets
Communication skills
Google Workspace
Vendor relationship management
Documentation review
Organizational skills
Collecting samples for laboratory testing
Able to order and maintain office equipment/supplies
Critical thinking
Data collection
Microsoft Outlook
Shipping & receiving
Customer service
ICD-10
Multitasking
Microsoft Word
Admissions/patient relations
Negotiation
Google Docs
Document review (document control)
Appointment scheduling
Marketing
CPT Coding
Windows
Insurance Verification
Customer complaint resolution
Anatomy Knowledge
Invoice matching
Client relationship development
Account reconciliation
Time management
Medical Terminology
Healthlink/Healthenet
Ability to establish and maintain working relationships with patients, doctors, clients, vendors, and the general public
Microsoft Excel
Order assistance
Certification
- BLS Certification March 2026
- CPR Certification
- Driver's License
Additional Information
- Professional references provided upon request
- Ability to lift 50-75lbs
- No physical injuries/disabilities
- Able to stand/sit/crouch for extended period of time
Timeline
Medical Assistant/Medical Secretary
BVC Wound Care & Hyperbaric Oxygen
01.2023 - 01.2026
Patient Care Technician
WNY MRI
01.2022 - 01.2023
COVID-19 Tester/Unit clerk
Garden Gate HCF
01.2020 - 01.2022
Department Manager/Unloading
Walmart
01.2016 - 01.2020
Office Manager
Four Star Resolution
01.2010 - 01.2016
High School Diploma - Upper secondary education
Hutchinson central technical h.s.