Susan Owens
Deltona
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Medical Secretary
Center for Family and Sports Medicine
Daytona Beach
12.2022 - Current
- Answer a high volume of phone calls from patients and also other departments.
- Schedule patients, verify insurance and help with patients questions and concerns and escalate it to a nurse or doctor if needed.
Registration Clerk
Center for Pain Relief
Charleston
11.2018 - 11.2021
- I assisted the front office with check-in, check-out and registration for a busy doctor's office.
- I provided estimates for medical procedures, helped with payment plans and also assisted as a financial advisor.
Unit Clerk/Monitor Tech
Thomas Memorial Hospital
Charleston
03.2009 - 02.2017
- I worked as a unit clerk in which I organized and put together patient charts, entered in physician orders in a computer system, greeted and assisted patients and families at the front desk, answered and directed a high volume of phone calls to the appropriate department/doctor/staff, faxed and helped where I was needed on the floor.
- I worked as a monitor tech for 2 years, which overlooked my floor of 32 beds and a separate floor of 32 beds on monitors, measured and recorded strips and notified the appropriate staff of findings.
Education
Accounting -
Marshall University
08.2001 - 05.2002
Biology -
University of South Carolina-Aiken
08.1998 - 05.2000
Some College (No Degree) - Nursing
University of Charleston
Charleston, WvSkills
- Patient Care
- Hospital Experience
- Order entry
- Data Entry
- Medical terminology
- EMR systems
- Insurance Verification
- Medical Receptionist
- Microsoft Office
- Typing
- Administrative experience
- Computer skills
- Customer Service
- Front desk
- Data collection
- Organizational skills
- Medical Office Experience
- Microsoft Word
- Time management
- Clerical Experience
- MS Office
- Medical Scheduling
- HIPAA
- Anatomy Knowledge
- EHR systems
- Communication skills
- Epic charting
- Patient scheduling
- Insurance verification
- Data entry accuracy
- Customer relationship management
- Appointment coordination
- Problem solving
- Attention to detail
- Effective communication
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Medical Secretary
Center for Family and Sports Medicine
12.2022 - Current
Registration Clerk
Center for Pain Relief
11.2018 - 11.2021
Unit Clerk/Monitor Tech
Thomas Memorial Hospital
03.2009 - 02.2017
Accounting -
Marshall University
08.2001 - 05.2002
Biology -
University of South Carolina-Aiken
08.1998 - 05.2000
Some College (No Degree) - Nursing
University of Charleston