Eunice Arroyo
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Verizon
06.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Resolved complex issues for clients through thorough analysis and troubleshooting.
Retail Sales Supervisor
Best Buy
03.2013 - 06.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
Tech Support
Staples
02.2012 - 03.2013
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Increased customer satisfaction by providing timely and accurate technical support for Level 2 inquiries.
Education
No Degree - Web Development
San Jacinto College
Pasadena, TXSkills
Multitasking efficiency
Time Management Capabilities
Management
Attention to Detail Focus
Organizational Skills Development
Problem-solving competence
Interpersonal relationship building
Conflict Resolution Strategies
Mobile Web Technologies
5G technology
Network Troubleshooting Expertise
Software Troubleshooting Abilities
Voice Network Troubleshooting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Specialist
Verizon
06.2022 - Current
Retail Sales Supervisor
Best Buy
03.2013 - 06.2022
Tech Support
Staples
02.2012 - 03.2013
No Degree - Web Development
San Jacinto College