Janet Coll
Valdosta,GA
Summary
Results-driven sales professional with 5+ years of experience in retail sales and customer support. Proven ability to achieve and exceed sales goals while delivering exceptional customer experiences in fast-paced environments. Skilled in POS system operations, client engagement, and issue resolution with a strong focus on customer satisfaction and retention. Adept at building lasting customer relationships, optimizing inventory management, and collaborating with cross-functional teams to drive store performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Staples
11.2024 - Current
- Trained and supported new sales associates, strengthening team knowledge and overall performance.
- Applied strong product expertise and promotion awareness to enhance customer experiences and encourage repeat business.
- Accurately processed transactions, returns, and exchanges while ensuring smooth and efficient checkout operations.
- Contributed to store success by assisting with inventory, maintaining organization, and supporting sales initiatives in fast-paced environments.
Sales Associate
Advance Auto Parts
03.2023 - 08.2024
- Assisted customers in selecting auto parts and accessories, providing product knowledge and maintenance advice.
- Utilized computerized systems to check inventory, process sales, and handle returns/exchanges accurately.
- Maintained organized displays, restocked shelves, and supported inventory management.
- Stayed current on new products and automotive technology to enhance customer service and sales effectiveness.
Server
El Toreo Mexican Restaurant
06.2020 - 03.2023
- Greeted and seated guests while providing a welcoming and attentive dining experience.
- Accurately took orders, explained menu items, and served food and beverages promptly.
- Processed payments through POS systems and resolved customer concerns professionally.
- Maintained dining area cleanliness, reset tables, and supported kitchen staff to ensure timely service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cake Decorator Apprentice
Publix
09.2021 - 06.2022
- Designed and decorated custom cakes and pastries to customer specifications using piping, fondant, and airbrushing techniques.
- Consulted with customers on cake orders, ensuring accuracy, creativity, and satisfaction.
- Maintained inventory of decorating supplies while adhering to food safety and sanitation standards.
- Collaborated with bakery team to meet production schedules and uphold Publix quality standards.
Education
Graphic Design
Middle Georgia State College
Cochran, GACosmetology
Wiregrass Georgia Technical College
Valdosta, GASkills
- Client relations
- Upselling and cross selling
- Team collaboration and effective communication
- Call center operations
- Customer service and care
- Sales expertise
- Multitasking efficiency
- Problem-solving
Timeline
Sales Specialist
Staples
11.2024 - Current
Sales Associate
Advance Auto Parts
03.2023 - 08.2024
Cake Decorator Apprentice
Publix
09.2021 - 06.2022
Server
El Toreo Mexican Restaurant
06.2020 - 03.2023
Graphic Design
Middle Georgia State College
Cosmetology
Wiregrass Georgia Technical College
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