EDIN OKIČIĆ
SALES
Summary
Dynamic professional with a proven track record in relationship selling and sales strategy development, honed across roles from SALES SPECIALIST at KIP KOP D.O.O. and AVTOTEHNA VIS D.O.O. to Banking Advisor at NLB D.D. Fluent in English, Bosnian, Croatian, and Serbian, I excel in client relations and technical support, consistently exceeding sales targets by leveraging inquiry handling skills and a deep understanding of client needs.
Overview
28
28
years of professional experience
Work History
SALES SPECIALIST
KIP KOP D.O.O.
09.2021 - 11.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Car Sales Manager
ME GROUP D.O.O.
10.2019 - 04.2021
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Built strong customer relationships through exceptional service and follow-up communication.
Financial Advisor
FORMA DEDAV D.O.O.
06.2013 - 04.2019
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Car Salesperson
AVTOTEHNA VIS D.O.O.
12.2004 - 03.2013
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
Banking Advisor
NLB D.D.
12.2002 - 08.2004
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Planned portfolio growth by aligning business plans with departmental budgets and management objectives.
Warehouse Operator
TCG UNITECH D.O.O.
06.1996 - 12.2002
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
High School Diploma -
SREDNJA EKONOMSKA ŠOLA LJUBLJANA
Ljubljana, Slovenia 04.2001 -
Skills
Client relations
FLUENT IN ENGLISH, BOSNIAN,CROATIAN AND SERBIAN
Technical support
Needs assessment
Relationship selling
Inquiry handling
Client relations
FOOTBALL, SQUASH AND CARS
I love playing and everything connected to football i can say I am a proper enthusiast.
Occasionally I also play squash when there is any spare time.
Cars are the love from my childhood. I love everything connected to the industry.
I am very passionate salesman because I love being surrounded by others and this related to cars is a perfect combination.
That is also main reason for me being above average successful in car sales.
Timeline
SALES SPECIALIST
KIP KOP D.O.O.
09.2021 - 11.2024
Car Sales Manager
ME GROUP D.O.O.
10.2019 - 04.2021
Financial Advisor
FORMA DEDAV D.O.O.
06.2013 - 04.2019
Car Salesperson
AVTOTEHNA VIS D.O.O.
12.2004 - 03.2013
Banking Advisor
NLB D.D.
12.2002 - 08.2004
High School Diploma -
SREDNJA EKONOMSKA ŠOLA LJUBLJANA
04.2001 -
Warehouse Operator
TCG UNITECH D.O.O.
06.1996 - 12.2002
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