Eunice Avila
San Antonio,TX
Summary
Led initiatives to enhance team performance and drive business success. Oversaw task management and provided exceptional customer support with a calm demeanor.
Overview
5
5
years of professional experience
Work History
Registration Access Specialist
University Health System
2121 SW 36th St, San Antonio Texas 78237
02.2023 - Current
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted in training new staff on registration procedures and system usage to enhance team performance.
- Coordinated insurance verification processes, improving accuracy of patient billing information.
- Completed registration paperwork, verifying accurate patient information.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Food Service Technician
University Health System
4502 Medical Drive San Antonio Texas 78229
02.2022 - 01.2023
- Operated kitchen equipment and tools to ensure efficient food preparation and service.
- Maintained cleanliness and organization of food service areas to adhere to health and safety standards.
- Trained new staff on food handling procedures, enhancing team performance and compliance.
- Monitored inventory levels and assisted with ordering supplies to optimize operational efficiency.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cashier/Food Prep
China Express
San Antonio, TX
06.2021 - 01.2022
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency.
- Double-checked orders for accuracy and bagged meals for transport.
- Counted and tracked food stock and supply levels in order to reorder when supplies were running low.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use.
- Worked in an establishment as a full-service food provider, taking orders, preparing meals, and collecting payments.
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
- Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills.
- Assisted customers in making menu selections by providing food complementing information.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new employees on operational procedures and customer interaction standards.
Cashier/Food Prep
Little Tokyo
San Antonio, TX
07.2021 - 08.2021
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency.
- Double-checked orders for accuracy and bagged meals for transport.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Worked in an establishment as a full-service food provider, taking orders, preparing meals, and collecting payments.
- Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills.
- Assisted customers in making menu selections by providing food complementing information.
- Wiped down counters, and sanitized equipment to keep the food prep and dining areas clean.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Worked with my team to meet all of the food service needs for over 100 customers per day.
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining accurate cash drawer balances and record-keeping.
- Collaborated with team members to optimize workflow during peak hours.
Education
Associate of Science - Medical Social Work
San Antonio College
San Antonio, TXHigh School Diploma - undefined
KIPP University Prep High School
San Antonio, TX01.2020
Skills
- Conflict resolution
- Powerful negotiator
- Extremely organized
- Strong verbal communication
- Materials preparation
Languages
Spanish
Native or Bilingual
Timeline
Registration Access Specialist
University Health System
02.2023 - Current
Food Service Technician
University Health System
02.2022 - 01.2023
Cashier/Food Prep
Little Tokyo
07.2021 - 08.2021
Cashier/Food Prep
China Express
06.2021 - 01.2022
High School Diploma - undefined
KIPP University Prep High School
Associate of Science - Medical Social Work
San Antonio College