KHALIHA WOODS
San Antonio,TX
Summary
Proactive in leading, motivating and managing others to achieve objectives. Focused on helping senior managers, employees and guests with wide-ranging needs. Highly professional, organized and flexible.
Overview
4
4
years of professional experience
Work History
Registration Access Specialist
University Health University
San Antonio, TX
11.2024 - Current
- Facilitated patient access by verifying insurance coverage and eligibility
- Assisted patients with the completion of required forms and documentation.
- Maintained accurate records in electronic health systems for efficient data retrieval.
- Maintained HIPPA and EMTALA compliance
- Communicated effectively with healthcare providers to streamline patient services.
- Adapted quickly to changes in policies and procedures affecting patient access.
- Trained new staff on access protocols and system navigation for enhanced efficiency.
Assistant Manager
Underground By Journeys
San Antonio, TX
05.2024 - 09.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Trained team members on appropriate application of policies and procedures.
Senior Sales Associate
Orangetheory Fitness
Surprise, AZ
11.2023 - 03.2024
- Responded promptly to sales inquiries via email, phone, or in person, providing accurate information.
- Conducted training sessions for new sales staff, sharing best practices and product knowledge.
- Met and exceeded monthly sales targets through effective customer engagement and product knowledge.
- Provided after-sales support to customers, resolving any issues promptly to maintain high satisfaction levels.
- Identified upsell opportunities by understanding customer needs and recommending relevant products or services.
- Utilized CRM software to keep detailed records of sales activities, customer interactions, and feedback.
Sales Associate
Orangetheory Fitness
San Antonio, TX
05.2023 - 08.2023
- Asked open-ended questions to identify customers' needs.
- Explained current sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained knowledge of current and future promotions to inform customer purchasing decisions.
- Built repeat customer base through excellent service.
- Recommended products to match customer budget and preferences.
- Welcomed customers and offered quick assistance to handle diverse needs.
Food Service Ambassador
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
07.2021 - 10.2021
- Maintained cleanliness and organization in kitchen and serving areas to meet health standards.
- Operated kitchen equipment safely, including grills, ovens, and fryers.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TXAssociate of Science - Forensic Psychology
Northwest Vista College
San Antonio, TXSkills
- Task Delegation
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Business Analysis and Reporting
- Effective Communication
- Scheduling and Coordinating
- Task Prioritization
Timeline
Registration Access Specialist
University Health University
11.2024 - Current
Assistant Manager
Underground By Journeys
05.2024 - 09.2024
Senior Sales Associate
Orangetheory Fitness
11.2023 - 03.2024
Sales Associate
Orangetheory Fitness
05.2023 - 08.2023
Food Service Ambassador
SeaWorld Parks & Entertainment, Inc.
07.2021 - 10.2021
High School Diploma -
John Paul Stevens High School
Associate of Science - Forensic Psychology
Northwest Vista College