Hailee Morales
Floresville
Summary
Dedicated and customer-focused professional with a background in business and experience in the financial industry at Frost Bank. Skilled in client relations, organization, and multitasking in high-pressure environments. Currently pursuing an education in Diagnostic Medical Sonography.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Registration Access Specialist
University Health
10.2025 - Current
- Register patients accurately and efficiently in a fast-paced healthcare environment.
- Verify insurance, collect documentation, and ensure accurate data entry.
- Provide professional and compassionate customer service to patients and families.
- Maintain confidentiality in compliance with HIPAA guidelines.
Personal Banker I
Frost Bank
01.2023 - 10.2025
- Built and maintained strong customer relationships in line with core values.
- Managed multiple clients efficiently under pressure.
- Maintained appointment calendars and addressed financial needs professionally.
- Generated new business through client referrals.
Telephone Customer Service
Frost Bank
08.2022 - 01.2023
- Assisted with online banking, check returns, Visa cards, and other services.
- Enhanced performance through strong customer service skills.
Floater/Teacher
Baptist Temple Early Learning Center
01.2022 - 08.2022
- Promoted to head teacher with planning and care responsibilities.
- Ensured safety and development in learning environments.
Substitute Teacher
Somerset ISD
12.2021 - 08.2022
- Worked with Pre-K to 4th-grade students.
- Maintained classroom routines and supported student learning.
Cashier/Sales Associate
Rue21
06.2021 - 11.2021
- Processed transactions and delivered friendly, efficient service.
Education
High School Diploma -
Southside High School
San Antonio, TXDiagnostic Medical Sonography -
St. Philip's College
San Antonio, TXBusiness Coursework -
Palo Alto College
San Antonio, TXSkills
- Customer Service
- Professionalism
- Organization
- Multitasking
- Punctual
- Responsible
Timeline
Registration Access Specialist
University Health
10.2025 - Current
Personal Banker I
Frost Bank
01.2023 - 10.2025
Telephone Customer Service
Frost Bank
08.2022 - 01.2023
Floater/Teacher
Baptist Temple Early Learning Center
01.2022 - 08.2022
Substitute Teacher
Somerset ISD
12.2021 - 08.2022
Cashier/Sales Associate
Rue21
06.2021 - 11.2021
High School Diploma -
Southside High School
Diagnostic Medical Sonography -
St. Philip's College
Business Coursework -
Palo Alto College