Microsoft Office
Eunice Briseno
Account Manager
San Antonio,TX
Summary
Results-oriented Account Manager using advanced skills gained through training and experience to build customer base and increases revenue. Trusted resource to foster client relationships and help advisors manage and grow business. Adapts to rapidly changing business and technology environment. Dedicated health and welfare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Client Service Associate
Gallagher Arthur J
San Antonio, TX
10.2019 - Current
- Assisted clients with preparing utilization reviews, conducting assessments and overviews of claim stratification.
- Processed eligible family changes, enrollments and terminations on behalf of companies.
- Orchestrated meetings with both existing and new hire employees, in multiple languages.
- Conferred with carriers to assess market fluctuations and correct account problems.
- Input transfer data into ADP, carrier sites, and employee navigator while manually updating records.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Capitalized on gaps in market to clear whitespace and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Calculated affordability between employers and employees to correctly distribute affordability according to the new ACA mandates.
Medical Biller and Coder
Castroville Physical Therapy & Sports Medicine Rehabilitation
Castroville, TX
01.2011 - 10.2019
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Applied charges and updated patient records by using WebPT and Therabill software.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Implemented new coding procedures that reduced mistakes by 75% and simplified processes.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
Customer Service Representative Team Lead
A&E Factory Service
San Antonio, TX
01.2009 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Handled day-to-day customer contact via phones, faxes and emails.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Support Liason
Nationwide Insurance Agency
Victoria, TX
01.2007 - 01.2009
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Coordinated responses and resources to handle special client requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Discussed property and casualty policies with customers, outlined restrictions and educated on policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Processed accurate credit, debit, check and cash sales transactions for more than 20 customer orders per day.
Education
No Degree - Class 1 Health HMO License
Kaplan Career Institute
San Antonio, TXSkills
Bilingual
Insurance decisions
MS Office
Teamwork and Collaboration
Cultural Awareness
Excellent Communication
Dependable and Responsible
Computer Skills
Data Management
Planning and Coordination
Additional Information
- 2
Software
Microsoft Teams
Speak fluent Spanish
Public speaking
Certification
Licensed Health and Welfare Agent
Timeline
Licensed Health and Welfare Agent
12-2019
Senior Client Service Associate
Gallagher Arthur J
10.2019 - Current
Medical Biller and Coder
Castroville Physical Therapy & Sports Medicine Rehabilitation
01.2011 - 10.2019
Customer Service Representative Team Lead
A&E Factory Service
01.2009 - 01.2010
Sales Support Liason
Nationwide Insurance Agency
01.2007 - 01.2009
No Degree - Class 1 Health HMO License
Kaplan Career Institute