EUNICE FOSTER
Chicago,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Sweet Love Home Care Agency
2022.01 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
- Facilitated seamless transitions of care by collaborating with healthcare providers, patients, and families on discharge planning.
- Evaluated program success using data-driven metrics to ensure continuous quality improvement initiatives were met effectively.
- Streamlined appointment scheduling for increased patient access to care.
- Optimized medication management protocols through close collaboration with pharmacists, physicians, nurses, and other healthcare team members.
- Promoted a collaborative environment among healthcare professionals by fostering open communication channels across various departments.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
Branch Manager
Help at Home
2018.10 - 2021.12
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Followed informed consent processes and maintained records.
- Assessed patients, determined needs, and managed care.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained friendly and professional customer interactions.
Clinical Research Coordinator
Salaam Community Wellness Center
2018.09 - 2021.09
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Led cross-functional team meetings to discuss trial progress and address any challenges, fostering collaborative work environment.
Clinical Research Associate
Mercy Hospital (National Sarcoidosis Foundation)
2015.05 - 2018.09
- Reviewed referral information and kept track of intakes from various referral sources.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Promoted awareness of project-specific quality and performance standards to support documentation, communication and understanding.
- Followed drug storage procedures to comply with protocols and SOP requirements.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
Master of Biomedical Sciences -
Roosevelt University
Chicago, IL01.2022
B.S. Community Health Science Minor Chemistry -
Governors State University
University Park, IL01.2020
Roosevelt University
Chicago, ILSkills
- HIPAA Compliance
- Patient confidentiality
- Clinical Documentation
- Multitasking
- Problem-solving abilities
- Patient Safety
- Analytical Thinking
- Problem Solver
- Medical Writing
- Document Review
- Patient Care Coordination
- Healthcare management
- Quality Improvement
- Cultural Competency
- Good Clinical Practices
- Electronic Data Capture
- Documentation Management
- Informed consent
- Patient recruitment
- Research SOPs understanding
- Clinical Research Ethics
- Clinical trial expertise
- Customer Relationships
- Branch Operations Management
Websites
Technical Proficiencies
Microsoft Office (Project, Visio, Word, Excel, PowerPoint, Publisher, Outlook), Adobe Acrobat, EPIC, Red Cap, Salesforce, SAS, Sarbanes-Oxley (SOX) Compliance, PCI-DSS.
Hobbies and Interests
Yoga & Meditation, Volunteering, Travel and Cultural Exploration, Reading and Continuous Learning, Photography
Certification
- Certified Clinical Research Coordinator
- Certified Nursing Assistant
Timeline
Healthcare Coordinator
Sweet Love Home Care Agency
2022.01 - Current
Branch Manager
Help at Home
2018.10 - 2021.12
Clinical Research Coordinator
Salaam Community Wellness Center
2018.09 - 2021.09
Clinical Research Associate
Mercy Hospital (National Sarcoidosis Foundation)
2015.05 - 2018.09
Master of Biomedical Sciences -
Roosevelt University
B.S. Community Health Science Minor Chemistry -
Governors State University
Roosevelt University
- Certified Clinical Research Coordinator
- Certified Nursing Assistant
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