Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Eunice Gonzalez

Miami,Florida

Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Food Server

Jungle Island, Parrot Jungle Trail
Miami, FL
02.2021 - Current
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Processed credit card transactions accurately and efficiently.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash registers to process payments for goods and services.
  • Built and maintained productive relationships with employees.

Cashier

Restaurante el sesteo, Leon Nicaragua.
Leon,Nicaragua., Managua,Nicaragua.
08.2019 - 12.2020
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Directed and supervised staff performance.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

Education

English-as-a-Second-Language Education

Miami Dade College
Miami, FL
08-2022

National Autonomous University of Nicaragua
Leon,Nicaragua
12-2020

Skills

  • Guest Relations
  • Food Handling
  • Supply Restocking
  • Safe Food Handling
  • Quality Control
  • Order Verification
  • Special Dietary Requirements
  • Food Presentation
  • High-Volume Dining
  • Check Payment Processing
  • Order Taking
  • Relationship Building
  • Dish Preparation
  • Banquet Coordination
  • Food Inspection
  • Service Prioritization
  • Price Memorization
  • Relationship Management
  • Guest Relations Management
  • Salad Preparation
  • Food Preparation
  • Menu Memorization
  • Food Station Setup
  • Dining Customer Service
  • Conflict Resolution
  • Effective Customer Upselling

Languages

ENGLISH
Elementary
Spanish
Full Professional

References

References available upon request.

Timeline

Food Server

Jungle Island, Parrot Jungle Trail
02.2021 - Current

Cashier

Restaurante el sesteo, Leon Nicaragua.
08.2019 - 12.2020

English-as-a-Second-Language Education

Miami Dade College

National Autonomous University of Nicaragua
Eunice Gonzalez