Eunice Head-Faleulu
Pago Pago
Summary
Dynamic watch commander with extensive team leadership experience and strong communication skills. Proven track record of implementing innovative solutions that enhance operational performance and ensure effective emergency response. Committed to fostering collaboration and improving visitor experiences through strategic initiatives.
Overview
26
26
years of professional experience
Work History
Sergeant
American Samoa Department of Corrections
Pago Pago
12.2019 - Current
- Executed daily functions with precision and accuracy, ensuring operational excellence.
- Coordinated with cross-functional teams to meet organizational objectives.
- Proposed innovative ideas that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve targets and resolve in-house related issues.
- Engaged visitors and government workers through strong interpersonal skills, fostering meaningful interactions.
- Enhanced visitor satisfaction by resolving problems with knowledgeable service.
- Assisted visitors and government workers by answering inquiries and fulfilling requests.
- Maintained current knowledge through ongoing online research and receiving feedback from other personnel to develop functional solutions to problems.
Secretary
Uttermost Ministries
Apia
01.2016 - 06.2018
- Managed professional correspondence, including emails and phone calls, ensuring timely and effective communication.
- Responded to incoming calls from clients and customers, providing information and assistance, addressed inquiries, and transferred calls as necessary.
- Coordinated scheduling for staff meetings and community events, optimizing time management and resource allocation.
- Facilitated communication between ministry leaders and volunteers, enhancing operational clarity and collaboration.
- Maintained organized filing systems for confidential documents to ensure efficient retrieval.
- Performed data entry into computer systems, guaranteeing accuracy of all information.
- Assisted office manager and staff members with administrative tasks.
- Proofread documents prior to submission, correcting grammar and punctuation errors.
Technical Support Representative
Fusion Contact Center, LLC.
Santa Maria
05.2010 - 02.2012
- Monitored telecommunications systems for performance and reliability issues, ensuring continuous service integrity.
- Coordinated with technical teams to resolve service outages, restoring functionality and minimizing customer disruptions.
- Assisted customers with troubleshooting VoIP service problems, enhancing satisfaction through efficient support.
- Managed incoming calls for customer service and technical inquiries, ensuring prompt resolution.
- Investigated and resolved complex customer inquiries, enhancing overall support effectiveness.
- Collaborated with cross-functional teams to improve user experience and drive customer satisfaction.
- Maintained accurate documentation of service incidents and resolutions for future reference.
- Simultaneously managed multiple tasks while ensuring high accuracy in all service interactions.
Security Dispatcher
Hawaii Protective Agency Ltd.
Honolulu
08.2000 - 04.2007
- Coordinated communication among security personnel and emergency services, improving incident response times.
- Responded promptly to emergency situations, dispatching appropriate personnel for medical emergencies or fires.
- Scheduled and dispatched security officers to various locations, ensuring comprehensive site coverage.
- Maintained detailed logs of incidents and activities throughout shifts, supporting effective incident management.
- Operated two-way radios and other communication equipment to ensure effective information flow.
- Provided instructions and support to team members during incidents to ensure proper response.
- Assisted in training new dispatchers on established procedures and protocols for consistency.
- Delivered customer service assistance to guests by answering inquiries regarding onsite services.
Education
Graduate Certificate - Theological Studies
Rhema Bible Training Center South Pacific
Apia11-2015
High School Diploma -
W.R. Farrington High School
Honolulu, HI06-1993
Some College (No Degree) - Computer Informations
Devry University, US
OnlineSkills
- Emergency response
- Operational coordination
- Technical troubleshooting
- Data management
- Team leadership
- Conflict resolution
- Communication skills
Languages
English
Professional
Samoan
Native/ Bilingual
Timeline
Sergeant
American Samoa Department of Corrections
12.2019 - Current
Secretary
Uttermost Ministries
01.2016 - 06.2018
Technical Support Representative
Fusion Contact Center, LLC.
05.2010 - 02.2012
Security Dispatcher
Hawaii Protective Agency Ltd.
08.2000 - 04.2007
Graduate Certificate - Theological Studies
Rhema Bible Training Center South Pacific
High School Diploma -
W.R. Farrington High School
Some College (No Degree) - Computer Informations
Devry University, US