EUNICE JOSEPH
MISSOURI CITY,TEXAS
Summary
Experienced in bartending, with a proven ability to multitask and handle high-pressure situations.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Lead
Avelo Airlines
Houston, TX
11.2023 - Current
- Responded to customer inquiries via phone, email, and live chat, maintaining a high level of professionalism and empathy
- Use teams, zen desk, outlook, to help resolve issues
- Utilized CRM system to document customer interactions and update relevant information accurately
- Collaborated with cross-functional teams to resolve complex customer issues and provide timely solutions.
- Supported sales team members to drive growth and development.
Bartender Shift Manager
Rickey Bar & Grill
Pembroke Pines, FL
03.2018 - 01.2023
- Provided exceptional, by greeting and serving customers in a friendly and efficient manner
- Coached staff on strategies to enhance performance and improve customer relations.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring high-quality standards
- Managed cash transactions and accurately handled payments, while maintaining a balanced cash register
- Demonstrated strong communication and interpersonal skills to build rapport with customers and create a welcoming atmosphere.
customer service
AON COMPANY
01.2019 - 01.2020
- Handled inbound calls for a variety of, campaigns, including technical support and product troubleshooting
- Demonstrated excellent multitasking skills by managing multiple customer interactions simultaneously
- Developed a deep understanding of company products and services to provide accurate and detailed information to customers
- Achieved and consistently exceeded performance metrics, such as call resolution time and customer satisfaction ratings.
Education
Associate Degree of Science -
Miami Dade College
01.2018
Diploma - Highschool
Miramar High School
01.2015
Skills
- Strong verbal and written communication skills, with a friendly and professional phone demeanor
- Proficient in using customer relationship management (CRM) software and other relevant tools
- Excellent problem-solving abilities, with a focus on finding efficient and effective solutions for customers
- Highly organized and detail-oriented, ensuring accurate documentation and follow-up on customer
- Interactions
- Ability to work independently, demonstrating self-motivation and time management skills
- Multitasking skills developed through bartending experience, managing multiple customer orders and
- Requests simultaneously
References
REFERENCES UPON REQUEST
Timeline
Customer Service Representative Lead
Avelo Airlines
11.2023 - Current
customer service
AON COMPANY
01.2019 - 01.2020
Bartender Shift Manager
Rickey Bar & Grill
03.2018 - 01.2023
Associate Degree of Science -
Miami Dade College
Diploma - Highschool
Miramar High School