Summary
Overview
Work History
Education
Skills
References
Timeline
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EUNICE JOSEPH

MISSOURI CITY,TEXAS

Summary

Experienced in bartending, with a proven ability to multitask and handle high-pressure situations.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Lead

Avelo Airlines
Houston, TX
11.2023 - Current
  • Responded to customer inquiries via phone, email, and live chat, maintaining a high level of professionalism and empathy
  • Use teams, zen desk, outlook, to help resolve issues
  • Utilized CRM system to document customer interactions and update relevant information accurately
  • Collaborated with cross-functional teams to resolve complex customer issues and provide timely solutions.
  • Supported sales team members to drive growth and development.

Bartender Shift Manager

Rickey Bar & Grill
Pembroke Pines, FL
03.2018 - 01.2023
  • Provided exceptional, by greeting and serving customers in a friendly and efficient manner
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
  • Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring high-quality standards
  • Managed cash transactions and accurately handled payments, while maintaining a balanced cash register
  • Demonstrated strong communication and interpersonal skills to build rapport with customers and create a welcoming atmosphere.

customer service

AON COMPANY
01.2019 - 01.2020
  • Handled inbound calls for a variety of, campaigns, including technical support and product troubleshooting
  • Demonstrated excellent multitasking skills by managing multiple customer interactions simultaneously
  • Developed a deep understanding of company products and services to provide accurate and detailed information to customers
  • Achieved and consistently exceeded performance metrics, such as call resolution time and customer satisfaction ratings.

Education

Associate Degree of Science -

Miami Dade College
01.2018

Diploma - Highschool

Miramar High School
01.2015

Skills

  • Strong verbal and written communication skills, with a friendly and professional phone demeanor
  • Proficient in using customer relationship management (CRM) software and other relevant tools
  • Excellent problem-solving abilities, with a focus on finding efficient and effective solutions for customers
  • Highly organized and detail-oriented, ensuring accurate documentation and follow-up on customer
  • Interactions
  • Ability to work independently, demonstrating self-motivation and time management skills
  • Multitasking skills developed through bartending experience, managing multiple customer orders and
  • Requests simultaneously

References

REFERENCES UPON REQUEST

Timeline

Customer Service Representative Lead

Avelo Airlines
11.2023 - Current

customer service

AON COMPANY
01.2019 - 01.2020

Bartender Shift Manager

Rickey Bar & Grill
03.2018 - 01.2023

Associate Degree of Science -

Miami Dade College

Diploma - Highschool

Miramar High School
EUNICE JOSEPH