Eunice Lavin
Aurora,CO
Summary
Proven Tech Support specialist from IPW/TSI, adept in computer troubleshooting and customer service excellence. Spearheaded initiatives to reduce cartridge defects, enhancing production efficiency by 20%. Skilled in leadership and problem-solving, I excel in driving continuous improvement and delivering customer satisfaction under pressure.
Overview
10
10
years of professional experience
Work History
Tech Support
IPW/TSI
02.2015 - Current
- Assist customers by phone or email when they have difficulties with our toner cartridges.
- I am in charge of granting credit when our customers return a cartridge to us due to a defect.
- I am the one who arranges meetings with production leaders to resolve issues with defective cartridges returned by our customers.
- I perform periodic reviews of internal processes, identifying production errors for continuous improvement within the company.
Education
GED -
David Carrasco Job Corp Center
El Paso, TX07.2001
Skills
1- Computer
2- Customer service
3- Leadership
4- Attention
5- Thrive under pressure
6- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Tech Support
IPW/TSI
02.2015 - Current
GED -
David Carrasco Job Corp Center
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