Eunice Mukura
Nashville,TN
Summary
Diligent hospitality enthusiast with solid background in managing daily hospitality operations. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in team leadership and conflict resolution.
Utilizes strong organizational abilities to ensure seamless service and customer satisfaction. Track record of effective team building and conflict management.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Skyport Hospitality-BNA International Airport
09.2024 - Current
- Manage daily restaurant operations, ensuring efficient service and high-quality food
- Supervise staff, including servers, bartenders, hosts/hostesses, and kitchen personnel
- Monitor inventory, ordering supplies, and controlling costs
- Maintain cleanliness, organization, and safety standards
- Ensure compliance with airport regulations, health codes, and company policies
- Provide exceptional customer service, addressing concerns and resolving issues
- Ensure staff provides attentive, friendly service
- Handle customer complaints and feedback
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Food and Beverage Supervisor
1 Hotel Nashville
07.2023 - 07.2024
- Assisting food and beverage managers with daily operations, events and functions
- Supervising and training F&B staff, including servers, bartenders and hosts
- Ensuring exceptional customer service and resolving guest complaints
- Analyzing sales data, trends and customer feedback to improve F&B services
- Managed the food and beverage service onboard, ensuring all passengers were provided with a positive experience
- Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Sales and Events Coordinator
Coghlan Hospitality Group
03.2020 - 05.2023
- Planning, executing and evaluating successful hospitality events from weddings to conferences and any other hotel events
- Processing upcoming events, data accuracy in orders and invoices
- Maintain and record events sales and our guests information for future business and feedback
- Developing smooth sales and ensuring all targets are met and report any deviations
- Liaising with events service team to ensure a smooth event operation and create coruscating guest experience
- Boosted event sales by developing and implementing strategic marketing plans.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
- Elevated company reputation within the industry by consistently delivering high-quality events that exceeded client expectations.
- Exceeded sales targets by cultivating a strong network of potential clients and referrals.
- Created detailed post-event reports highlighting key performance metrics and areas for improvement.
- Developed comprehensive budgets, tracking expenses closely to ensure profitability for each event managed.
Food and Beverage Supervisor
Acapulco Resort, Convention and Spa
05.2017 - 10.2019
- Administered a smooth swift shift operation providing support, morale and help to team members
- Oversee food and beverage inventories, managing and ordering it
- Incumbents typically schedule, assign, train and evaluate food service operation
- Ensuring safety guidelines are followed for a safe and healthy environment
- Assist performance management to foster a positive and productive team culture
- Assisted in customer complaint resolution, ensuring timely and satisfactory issue resolution to maintain high guest satisfaction ratings
Education
TOURISM AND HOSPITALITY MANAGEMENT - Business Administration And Management
NEAR EAST UNIVERSITY
06.2019
Skills
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Leadership Skills
- Ability to Multitask
- Leadership
- Communication Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Customer assistance
Languages
English
Timeline
Assistant Restaurant Manager
Skyport Hospitality-BNA International Airport
09.2024 - Current
Food and Beverage Supervisor
1 Hotel Nashville
07.2023 - 07.2024
Sales and Events Coordinator
Coghlan Hospitality Group
03.2020 - 05.2023
Food and Beverage Supervisor
Acapulco Resort, Convention and Spa
05.2017 - 10.2019
TOURISM AND HOSPITALITY MANAGEMENT - Business Administration And Management
NEAR EAST UNIVERSITY
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