Michael Schafer
Commerce City,CO
Summary
Highly proactive manager with 29 years of experience in operations and team leadership in the fine dining and casual food service industry. Background includes sales, management and customer service in fast-paced settings. Results-oriented and goal driven management style offering focused leadership and knowledge to drive profitability and ensure dependable daily operations. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Skyport Hospitality - Denver International Airport
2022.03 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Skyport Hospitality - Denver International Airport
2022.03 - 2022.10
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
General Manager
SPB Hospitality | Gordon Biersch
2021.05 - 2022.03
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Director
ClubCorp USA Inc.
2017.03 - 2021.05
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Assistant General Manager
Applebee's Bar & Grill
2016.06 - 2017.03
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Operations Manager
TopGolf
2015.06 - 2016.06
Operations Manager
Dave & Buster's
2011.11 - 2015.06
Education
General Studies Diploma -
Wheat Ridge High School
Wheat Ridge, CO2001
Skills
- Business Management
- Customer Engagement
- P&L Management
- Staff Supervision
- Schedule Management
- Operations Oversight
- Cost Reductions
- Budget coordination
- Staff Training and Development
Additional Information
- ADP Payroll Systems
- 7Shifts
- UKG Payroll Systems
- Micros POS Systems
- Microsoft Office 365
- Microsoft SharePoint
- IBS EZSuite POS Systems
- Aloha POS Systems
Certification
- EMT - Emergency Medical Technician (Community College of Aurora)
- Firefighting Level I (Northeastern Junior College)
Timeline
General Manager
Skyport Hospitality - Denver International Airport
2022.03 - Current
Assistant General Manager
Skyport Hospitality - Denver International Airport
2022.03 - 2022.10
General Manager
SPB Hospitality | Gordon Biersch
2021.05 - 2022.03
Service Director
ClubCorp USA Inc.
2017.03 - 2021.05
Assistant General Manager
Applebee's Bar & Grill
2016.06 - 2017.03
Operations Manager
TopGolf
2015.06 - 2016.06
Operations Manager
Dave & Buster's
2011.11 - 2015.06
General Studies Diploma -
Wheat Ridge High School
- EMT - Emergency Medical Technician (Community College of Aurora)
- Firefighting Level I (Northeastern Junior College)
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