Summary
Overview
Work History
Education
Skills
Additional Information
Reading, Travelling and Making new freinds
Timeline
Generic

Eunice Nganga

Techical Customer Support
Hurst,TX

Summary

Conscientious Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

5
5
years of professional experience
16
16
years of post-secondary education

Work History

F1 Associate

Amazon
Irving, TX
06.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment
  • Use scanners to read bar codes on products
  • View prompts on screens and follow the direction for some tasks Troubleshoot problems
  • Ensure product meets quality requirements

ICQA Warehouse Associate

Amazon
Coppell, TX
06.2019 - 01.2020
  • Counting items in bins to make sure that all stowed items are accounted for.
  • Pick up items dropped on the AR floor (for Amnesty associates).
  • Identify and fix issues with robots on the AR floor (for Amnesty associates).
  • Inspect items to make sure there are no defects.
  • Investigating quality errors in other departments such as stow and pick.
  • Developing software tools such as dashboards needed by decision makers (for ICQA data analysts).

Machine Operator

Amcor Rigid Plastics
Fort Worth, TX
06.2017 - 06.2019
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Manually set up machinery, lathes and grinders.
  • Kept detailed production records and identified hold-ups.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Sales Associate Cashier

Bata Shoe Company
Thika, Kenya
12.2016 - 02.2017
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated POS terminals and cash drawer balancing.
  • Helped customers complete purchases, locate items and join reward programs.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Answered customer questions and helped find specific items.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.

Sales Assistant

Subaru Kenya
Nairobi, Kenya
10.2015 - 11.2016
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Input credit and debit card payments in POS system to complete purchases.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Maintained records related to sales, returns and inventory availability.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked with loss prevention in monitoring shopper behavior.

Education

Associate of Applied Science - Information Technology: Cybersecurity Associte

Tarrant County College District
Fort Worth, TX
09.2018 - Current

High School Diploma -

Kimuchu Mixed High School
Kenya
02.2011 - 11.2014

Associate of Science - Computer Science

St Mulumba Catholic Church Computer College
Kenya
01.2015 - 11.2022

Skills

Teambuilding

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Additional Information

Hobbies

Reading, Travelling and Making new freinds

Travelling boost my happiness, satisfaction and help me interact with different people from different culture . understanding their morals and values and making new friends. Reading allows me to learn new things and help me succeed with my day to day work also improves my focus and communication skills. English being my second language, by reading books i have huge improvement.

Timeline

F1 Associate

Amazon
06.2021 - Current

ICQA Warehouse Associate

Amazon
06.2019 - 01.2020

Associate of Applied Science - Information Technology: Cybersecurity Associte

Tarrant County College District
09.2018 - Current

Machine Operator

Amcor Rigid Plastics
06.2017 - 06.2019

Sales Associate Cashier

Bata Shoe Company
12.2016 - 02.2017

Sales Assistant

Subaru Kenya
10.2015 - 11.2016

Associate of Science - Computer Science

St Mulumba Catholic Church Computer College
01.2015 - 11.2022

High School Diploma -

Kimuchu Mixed High School
02.2011 - 11.2014

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Eunice NgangaTechical Customer Support